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How to stop McAfee from deleting stored ids and passwords

How do I stop McAfee from deleting my saved ids and passwords all the time?  Is there some setting I should change?  I can't just access the McAfee knowledge base for this because they require me to download their "Virtual Technician" which is the last thing I want to do when their software is already messing up my computer.  Someone please help!

8 Replies

Re: How to stop McAfee from deleting stored ids and passwords

Did not know it would. What passwords  are these? or is this in Privacy service probably as I do not use it.?

Will ask

Message was edited by: Peacekeeper on 1/03/10 8:31:32 PM

Re: How to stop McAfee from deleting stored ids and passwords

It deletes all my ids and passwords, i.e. those for banks, websites like Quicken, Netflix, Travelocity, this site, etc.  This seems to happen randomly but I think it's done each time the program does a scan.  It's certainly a PIA particularly for websites I don't go to much.  Any help you can provide would be much appreciated.  I doubt I'm the only person with this problem.  Thanks!

exbrit
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Message 4 of 9

Re: How to stop McAfee from deleting stored ids and passwords

Tony being in Australia will be asleep now so am filling in here...

I suspect that it is your Quickclean settings that are at fault here, but some questions.  What version of SecurityCenter is this?

Double-click the taskbar icon to open SecurityCenter

If 2009 version click "About" in the lower right corner and post what it says

If 2010 version click Navigation (top-right) and then About (left centre) and post what it says.

Also have you moved default folders to non-standard locations or are you storing stuff in non-standard locations?

Message was edited by: Ex_Brit on 01/03/10 10:12:18 EST AM

Re: How to stop McAfee from deleting stored ids and passwords

Thank you for the response.  I have the 2010 Version of McAfee Internet Security.  I checked the Quickclean settings which I had done before and found that the only items chosen were Windows History, Lost File Fragments and ActiveX controls.  I didn't chose any of the Browser File settings.  Do you have any other suggestions?  Thanks!!

exbrit
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Message 6 of 9

Re: How to stop McAfee from deleting stored ids and passwords

Uncheck those items one by one and see if it stops.

Re: How to stop McAfee from deleting stored ids and passwords

Have you turned on QC scheduled scan? If so disable it and see what happens.

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Re: How to stop McAfee from deleting stored ids and passwords

I will try that as well.  Thanks for the advice.

Karen

Re: How to stop McAfee from deleting stored ids and passwords

Can you also let us know what Operating system and browser. Are you using any registry cleaners?