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Level 7

Help with scan locking up my pc -

I just converted to SC via my ISP and the very first scan locks up my pc.  Computer = DellStudio Laptop, Win7- 64.  When I scan it gets to the Windows/syswow64/ file and chokes.  How do I exclude this file or directory?  Or better yet, why cant the s/w just work right?  Norton never had a problem with it.  I hate to have to dump SC and go back, esp. since my ISP provides this as a 'feature'.  Any suggestions will be appreciated.

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