I have a machine that uses Vista which is affected. Where can I get help? Lost its internet connection, usb ports not working. All very similar to the mcafee issue, happened right after the mcafee updated. I uninstalled mcafee, and I checked and the svchost.exe file is there. How can I get assistance?
Are you sure it's 5958? I ask because that update occurred 20/21 April.
Assuming home products in use here.......Use the Automated Solution Tool
IMPORTANT: if you are using a wireless keyboard and can't get into Safe Mode, you will need to use a keyboard that connects with a cable.
The computer hadn't been working for several days by the time I got it. Then I've had it for a few days. They wanted me to wipe it, but if I can find a better solution that would work better.
Like I said, I told them to uninstall mcaffee to see if that helped before sending it to me. This they did. There are still remnants of files in C:\Program Files\Mcafee I noticed.
When I ran the executable you sent me, I got a registry item not found or permission error in line 17. This probably due to Mcafee removal, I imagine.
Did the program work or did it stop before the meat of the actual fix?
I will test the functionality again.
Well if McAfee was uninstalled you would get a rejection as it's meant to be used when the software is still installed. Run the MCPR cleanup tool listed under Useful Links above. Reboot and reinstall the software from the online account.
Hopefully that will bypass this problem altogether.
Message was edited by: Ex_Brit on 30/04/10 3:45:56 EDT PM
Looks like everything is working much better. Haven't reinstalled mcafee, but it now shuts down cleanly and it looks like networking is much better. Can't test their dsl line, but I'm getting much further than I was before.