cancel
Showing results for 
Search instead for 
Did you mean: 
reuss
Level 7

Help - slowing internet down so much i cant use it

I recently bought a new laptop with preinstalled McAfee so went and bought the full subscription as it was recommended by the laptop maker. 

Since doing this the laptop has slowed down A LOT and internet is no better than the old dial up basically unusable and looking at task manager its using up 80% of the CPU

I need to unistal and count my losses i think i should have listened to all that warned me against this product.

Very frustrated and uphappy

0 Kudos
5 Replies
exbrit
Level 21

Re: Help - slowing internet down so much i cant use it

It certainly shouldn't be doing that.  It's possible that the new version you have somehow corrupted the old one which is still lurking in the background.

Best to uninstall everything McAfee via Control Panel > Programs > Uninstall a Program, (Add or Remove Programs in XP), then run the MCPR cleanup tool and reboot, then reinstall from your online account.

Also make sure in Windows Device Manager and/or Network Center that only one network is being used.   Some applications try to create their own networks and I have found that this confuses Windows and hence other software such as McAfee, which only reads it's connections from Windows in the first place.

0 Kudos
reuss
Level 7

Re: Help - slowing internet down so much i cant use it

Thanks phew I will try it when i get home internet is so slow so on friends computer at the moment

Basically its a brand new computer all i downloaded was firefox (IE still main browser) and the virus protection otherwise its unused theres no music, photos etc on it grief not even surfed the net so no tracking cookies.

Have printed out reply looking forward to trying it out thanks

0 Kudos
exbrit
Level 21

Re: Help - slowing internet down so much i cant use it

OK good luck.  Make sure the machine is totally up to date, especiallly browsers and their add-ons.  IE8 for XP, IE9 for Vista, IE10 for 7 and 8.  (8.1 comes with IE11).

Technical Support is always there to help you free of charge by phone or online chat.  See Useful Links at the top of this page.   If they don't at first solve the issue then ask for escalation.

0 Kudos
reuss
Level 7

Re: Help - slowing internet down so much i cant use it

Its windows 8 lol dont start me on that one

0 Kudos
exbrit
Level 21

Re: Help - slowing internet down so much i cant use it

OK, good luck ;-)

0 Kudos