Can someone please help me with update issues.I bought a new lap top which had McAfee free trial already installed.When this trial ended i bought on disc Internet Security 2009 and went through the install procedure,things were ok for a few weeks until i got a yellow circle on the McAfee icon saying my computer wasnt protected.I have uninstalled McAfee numerous times and reinstalled which helps for a week or so but then back to the yellow circle appearing.Please can anyone explain in easy to understand as im not to clued up on computers as to what i need to do to fix this.
when you see the yellow circle what information does mcafee show? is it signature files being out of date? or some components being disabled?
if you encounter the same yellow exclamation point try to check what components of your security center are affected and the information provided as it will greatly help a lot in trying to troubleshoot the issue...
better yet run the mcafee virtual technician in my signature and post the session ID here.
Any advice on how to remove the free trial version of McAfee that was installed on my laptop.I have tried numerous times now to remove everything that relates to McAfee,also was in contact with customer support and they gave me a removal tool.
When i reinstall by downloading a version of McAfee Internet security 2009 which i have a subscription for and check my account the free trial is also still there.I tried running the virtual techniction which says eveything is ok.
for home products the removal tool of mcafee should be enough. the process would be:
1. run the removal tool (linked in my signature) 2. download and install the mcafee internet security you purcahsed from us.mcafee.com 3. use the email address you registered with the product in loggin in 4. look for the product you have purchased and click on the blue download button for mcafee internet security 5. go through the download process as usual
i did as you instucted bua_ako and still have the same problem.When i check my account page i have two versions of protection.One is Internet Security which i assume is the free trial version and continues to runs out of date the other the 3 user version which i bought.
I have run virtual technician which tells me the problem is fixed but when it tries to update i recieve i message asking me to uninstall then reinstall which i have done countless times.