Whenever I start my Mother's computer it shows that it is not totally protected...It deals with her Total Protection and McAfee Internet Security..I or she has to continually hit the fix button and it does fix it but on start up it still shows that her computer is not totally protected..She is not going to purchase anymore protection from McAfee so why doesn't it show that she has basic security intstead of having to continually hit the FIX problem all of the time after start up..This is a nuisance!
What is your operating system, service pack and are you up to date with Microsoft update? Right-click My Computer (Computer in Vista) and select Properties, it will tell you there.
What McAfee products do you have? If your taskbar icon is like this: - double-click to open SecurityCenter and then click "View Details" or "About" at the lower right of the new window. Post the details from each module.
If any registry cleaners are in use, discontinue them as they cause more damage than benefits.
If the fix button isn't working the best solution is the following:
1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one! In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that she may have.
Okay I logged off and back on and it is still doing what it did and I have to click on the FIX button as I have previously done. It says AM I PROTECTED NO and this is under Computers Files and says off to the left ACTION REQUIRED and with Email & IM it says ACTION REQUIRED too. Okay I shall log off and not click on the fix button and run the MVT again and see what it shows with NOT clicking on The Fix button. I shall let you know the results in a few.
Okay, it showed it again on start up but before I could run MVT, it cleared up but have no idea WHY it still shows that there is a problem on start up and then clears up now without having to click on the fix button. Very Strange. If it does it again, without clearing the problem on it's own like it is doing now, I shall run the MVT again and post the Session ID. But, I am still wondering WHY it shows that there is a problem on start up but now appears to be fixing it itself without clicking on The Fix Button.