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Getting a virus alert when installing

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I keep getting a virus alert when installing my MT5.

Please see attached.  Is this a virus or is it like the broker's CSR I talked to said that it isn't a virus, it is just the platform is not recognized by Mcaffee.

If it is not a virus how do I go around it?

Thank you,

Aris Abril

 

 

 

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Message 4 of 5

Re: Getting a virus alert when installing

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Hello @aristonabril 

We are sorry that the application that you are trying to install is getting detected as a threat. 

From the screenshot, it seems that McAfee is detecting the application as False Positive.
If you are sure that the program you are trying to install is legit, you can raise a false positive dispute by following the below McAfee Article,

How to submit false positives to McAfee

Note that when you are raising a dispute, make sure you zip the .exe file that you are trying to install, using Winzip and make it password protected.

Password: infected (all lower case)

Detailed information on how to submit samples to McAfee is provided in the below Article,

How to submit virus samples to McAfee

Please follow the instructions and let us know if you need any further help. Also, update us once the issue gets resolved.

Regards,
M
adhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

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4 Replies
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Re: Getting a virus alert when installing

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Is the program an anti virus application or some kind?

Re: Getting a virus alert when installing

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no the program is a desktop trading platform

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Moderator
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Report Inappropriate Content
Message 4 of 5

Re: Getting a virus alert when installing

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Hello @aristonabril 

We are sorry that the application that you are trying to install is getting detected as a threat. 

From the screenshot, it seems that McAfee is detecting the application as False Positive.
If you are sure that the program you are trying to install is legit, you can raise a false positive dispute by following the below McAfee Article,

How to submit false positives to McAfee

Note that when you are raising a dispute, make sure you zip the .exe file that you are trying to install, using Winzip and make it password protected.

Password: infected (all lower case)

Detailed information on how to submit samples to McAfee is provided in the below Article,

How to submit virus samples to McAfee

Please follow the instructions and let us know if you need any further help. Also, update us once the issue gets resolved.

Regards,
M
adhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

View solution in original post

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Re: Getting a virus alert when installing

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Thank you. This is exactly what I was looking for. 

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