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kwikylemons
Level 7

Firewall won't stay on.

I've been trying to turn my firewall on, and it will not cooperate. I've done many hours of research, and I get the same answer- malware. But I've run many scans from several different programs, and they detect nothing. I'm stumped. I've been using this product for many years, and really would like to continue.

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3 Replies
Peacekeeper
Level 20

Re: Firewall won't stay on.

go to start run and type services.msc is windows firewall on automatic if not set it so.

Try resetting the firewall to defaults

Some other scanners if you did not use them

McAfee Communities: Anti-Spyware, Malware & Hijacker Tools

Also sometimes am uninstall reinstall works better.

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

reinstall from your account

If all no good call tech support link in useful links tab above.

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okieeric
Level 7

Re: Firewall won't stay on.

Hello, I expreienced the exact same issue and have spent the last two hours dealing with it.

Finally got through to a mcafee CSR who dealt exclusively with Dell customers.

First we tried a complete uninstal/reinstall of SecurityCenter, which did not fix the problem.

Then he did a remote takeover of my system and ran some kind of registry editing utility which required a reboot (he said this had been developed by McAfee specifically for this problem) and the problem was fixed.

I'm not sure what the utility was called or if it is available to non-Mcafee employees, but I would recommend calling customer support.

He also said the problem was actually with Windows Firewall, not SecurityCenter.

Hope this helps!

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Peacekeeper
Level 20

Re: Firewall won't stay on.

Well running with windows firewall service off or stopped will cause this. It should be on auto so Mcafee firewall can control it.

Maybe what he did.

You got a job number for this issue/call?

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