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gizzygal123
Level 7

Firewall Reinstall?

I definitely had a "dumb" moment and now cannot seem to figure out what to do. Please help!

I installed McAfee Internet Security Suite. For it to finish installing I needed to go to my control panel and add/remove some other previous products. I removed all of my old AOL products that it had said. However, I seemed to have clicked to uninstall the AOL Firewall Protection. That must be what McAfee uses because now it is saying that I cannot fix the problem and that my Firewall is disabled. Under the 3 main sections (computer, internet & networking, and email), it is now saying that my Internet and Networking is "Not Protected"/ "Attention". Since I uninstalled it, I now do not know where to reinstall it or what to do. Any suggestions?? Thanks so much!

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exbrit
Level 21

Re: Firewall Reinstall?

Start from scratch....but enable Windows Firewall in the meanwhile as temporary protection.


1.  Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2.  Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC...  This will remove all McAfee remnants from your computer.  (You must have Windows 7,  Vista, XP or 2000, SP4 to use this tool)

3.  Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!

In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

If you can't find these files don't worry.  It just means that MCPR has done its job.

4.  Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.


If you received your McAfee products from your service provider, please use the list below to download your software.

AT&T users should go to https://uversecentral1.att.com/uvp/myhome/mam/ISS/

Comcast users should go to http://security.comcast.net/ and log in to download your software.

Cox users should go to http://www.cox.net and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/security/ and log in to download your software.

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