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Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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Wasn't helpful?

Posting instructions to folks to run a low level operating system instruction when the poster admits they have no idea what it does?

If a "normal" forum poster dropped that instruction in you would warn users against it - I was just doing your job for you.

Reliable Contributor exbrit
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Message 162 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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Then you could have diplomatically said as much rather than go off the deep end.

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Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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Ex_Brit wrote:

It was removed by me as it wasn't helpful.

Talking of not being helpful; how helpful have McAfee been over the last 3 months for its customers who've not only lost functionality of the software - but also had damage caused to their operating systems? Have we had a resolution? No. Has a proper apology been issued? No. Have we been given an estimated time for a resolution? No. Have we been offered any complimentary software in the interim? No. Have we been offered any advice on how to repair our operating systems or contain the damage? No. Have we been given credible assurances that this issue is being dealt with? No. Has a press release been issued relating to this matter? Not to my knowledge.

Ex_Brit wrote:

I thought you said earlier on that you no longer used McAfee products?  So why don't you leave the thread to those who do?

I think this is absolutely rude.

Reliable Contributor Peacekeeper
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Message 164 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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We mods have pushed hard and now you see we now have a tech as high as they come involved that is why we do not need any stirring and complaints we need to focus now on getting this issue off all our PCs.

I think this is absolutely rude.

I do not see that if you pulled out and use another product Ok but no need to stir and complain.You and those who have left can and are welcome to read the thread and post sensible posts not all this every1 leave as mcafee sucks use norton etc posts are not constructive. This applies to all now not using mcafee.

I really went the 90yards and stirred as high as 1 can. My pink slip not in the mail yet so they appear to be supporting my complaints.  We will now I hope get movement on many of the threads.

astor
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Message 165 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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Although I haven't had this problem I did have another problem happen to me not long ago when the AV software updated itself.  Certain applications would slow down and events like these appeared in the event log:

A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.

Also, I still get "Process **\SVCHOST.EXE pid (1764) contains signed but untrusted code, but was allowed to perform a privileged operation with a McAfee driver." but that has been happening for a long time.  Everything appears to be working fine, including the detection fo test viruses from a number of sites I use on a regular basis.  I do use SpyBot Search & Destroy but not in real-time.  I deactivated all the real-time features and I only ever use it manually to scan for malware so I don't think it interferes with McaFee. I reboot after a scan just in case.

So, i did a clean uninstall and re-installed McAfee, and now I don't get the first pblem above anymore.  I presume some here have tried this solution but not sure.  At this stage I won't complain about the other problem above since I'm still on XP SP2.  I tried to upgrade to SP3 a number of times but failed.  I tried all the various fixes, and each time I get closer to a successful upgrade of Windows but never a complete success.   I suspect my system is corrupted.  I'm not so concerned as I'm replacing the PC with a new one.  This brings me to another point.  I wonder if the people who are having various problems with McAfee is due to a corrupted Windows system.  I'd be surprised if it's anything else since I presume the vast majority of McAfee users are not experiencing any problems at all.  My assumption might be wrong but I haven't seen any statistics to show if it is or not.  If it's a conflict issue with something else installed on the system, such as a video card driver, I would have expected a lot more users reporting problems.  Again, I don't really know since I haven't seen any statistics of how many McAfee users are reporting problems compared to how many who are reporting no problems at all.  It would be interesting to know.

If my suspicions are correct, it would be worth McAfee to invest in and build into their products more extensive debugging approaches so that users can turn it on to gather detailed information to assist support in their endeavours to track down and fix any problem.  I use a product (not AV) that has this feature and it has helped them resolve a number of issues over the past couple of years.  Some of the causes in fact were Windows related and had nothing to do with the application.

Message was edited by: astor on 11/09/11 5:43:23 PM
Reliable Contributor Peacekeeper
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Message 166 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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My xp test box gets the errors in the event viewer but they do not affect the PC in any way that I see. The OS is new XP home sp3 really has only minimal stuff on it other than norton goback and ghost.

mele63
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Message 167 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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Peacekeeper wrote:

My xp test box gets the errors in the event viewer but they do not affect the PC in any way that I see. The OS is new XP home sp3 really has only minimal stuff on it other than norton goback and ghost.

When I got hit (3 times), the Windows "tool" would restore/rename dozens of files (most of them labeled "McAfee").

The PC would then function but I'd get an immediate notification from SC indicating my PC was unprotected. When I then tried to open SC, I'd get a dialog box saying SC was "unable to connect" (paraphrasing) and "sorry for the inconvenience" (direct quote).  I would then do a system restore and everything was fine until the next McAfee update.

After the third time this happened (over the course of one and a half weeks) I uninstalled McAfee SC.  Everything has been fine since then.

So, in my case, the update bug actually disabled McAfee itself.

I'm no expert, but IMHO the first thing McAfee should do is stop sending automatic updates until the bug is fixed, or, in the alternative, inform its customers on how to turn off the automatic updates.

astor
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Message 168 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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mele63 wrote:


So, in my case, the update bug actually disabled McAfee itself.

I'm no expert, but IMHO the first thing McAfee should do is stop sending automatic updates until the bug is fixed, or, in the alternative, inform its customers on how to turn off the automatic updates.

I had a similar experience several times in the past couple of months.  I believe McAfee auto-update is or at least was broken, at least on my system.  I had to do a clean unistall and re-install on each occassion.  I have disabled automatic updates for some time now and now perform manual updates and have been OK ever since.

Reliable Contributor Peacekeeper
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Message 169 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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Thanks mcafee now has enough Mer logs to keep them happy now to get this sorted out.

McAfee Employee dougk_t3
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Message 170 of 265

Re: Files that are required for Windows to run properly have been replaced by unrecognised versions. To maintain system stability Windows must restore the original versions of these files.

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Hi all,

This morning I spoke to the guy who is heading up the investigation on this, and here's the status he reported. 

He has reviewed some logs and has a couple of more to go; so far nothing conclusive.  However, he's also been contacted by a McAfee employee and is going to set up a remote session to that computer to try to determine himself which process is causing this issue.

I'll update this thread when I get more info on what he discovers.

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