We are a organization in the UK supporting aver 2000 schools, we have a couple of schools using McAfee as their anti virus software complaining of our file being recognised as a trojan horse. I have uploaded the file on webimmune and had no response also sent in an email about 3 days back no response and this is getting frustrating now as we have schools waiting.
the file t2p_v12_live.exe is being detected as trojan, this is a wrong detection.
If you are not hearing from them then either the answer is caught in your spam/junk filters or your ISP is refusing traffic from McAfee Avert or you haven't followed the correct procedures as in my experience one gets an auto-response immediately, followed by a human response within 24 - 48 hours.
The files you submit must be zipped and password protected using the password infected and be no more than 3mb in size and include no more than 30 individual files.