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Re: Event ID: Mfehidk & McShield. MVT not working.

I was wondering if this is still is working for you?

I have totally removed McAfee and switched to another product.

If it is still working I may try to reinstall and switch back to McAfee.

Thanks for the reply

MN_Biker

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Re: Event ID: Mfehidk & McShield. MVT not working.

I run McAfee (well the BT Broadband free version of it) on two XP SP3 PCs.

One of them now works fine with no "mfehidk" Event Log messages, the other gets the error at a frequency of around two messages a week that occur one after the other. This did not reoccur until sometime afterwards, almost as if an update to the software triggered it to restart.

I trust that both are working OK, even though one has the mfehidk Event Log error.

My perception is that McAfee do not care about this, and therefore their customers.

If I had to pay for the software I would definitely change to another provider. You need to decide whether to move back to them and give them money when they do not seem to keep their end of the deal by offering support.

Message was edited by: adrianrp - typos on 03/10/10 15:26:03 CDT
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Message 53 of 62

Re: Event ID: Mfehidk & McShield. MVT not working.

Narc, sorry to hear that you've opted to go with a different product. I am still looking into this, but haven't gotten a solution yet. The closest I've come thus far is that it's an interaction between ghost, us, and the OS, but haven't yet been able to narrow down. I was hoping (as per a previous post) that we could actually get support to work on one of the affected computers. We've still got Lewdog64 though, so maybe we can set something up there.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Re: Event ID: Mfehidk & McShield. MVT not working.

well I had a mcafee rep connect to my computer to try to fix my problem. He did the exact same thing I did 5 times now and there was one change we didnt receive an error from the virtual technition. My problem with the mfehidk and mcshield is the same along with the problem with the 2010 software and norton ghost 12. I sure wish i could go back to the older mcafee software I had no problems with that at all. I could do this but then it would just reinstall itself on the next update. Instead of continued posting in someone elses post I will post a new thread about the problem with ghost.

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Message 55 of 62

Re: Event ID: Mfehidk & McShield. MVT not working.

Thanks for the update Lewdog. I'll discuss this with my Tier 3 in about 40 minutes, see if I can't get more info for you. Did the tech give you a case number?

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Re: Event ID: Mfehidk & McShield. MVT not working.

I couldnt continue to not allow my backup software to run, so I have uninstalled security center 10 and have installed avast free. If you have a link that I can use to download security center 9 then I will use that, but until then or you get 10 fixed I will have to use avast. I could go back a few months to a another backup, but I'm not prepared to do that at the moment.

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Re: Event ID: Mfehidk & McShield. MVT not working.

I recieve the same, but in contacting Mcafee via online chat those idiots want to un-install/re-install even after I explained I've done that more times than I wanted.  Then they wanted to play with my PC which went no where after 45 minutes.  I pushed to talk to an Engineer, but kept getting others idiots that didn't have a clue.  Hate to sound this way, but if phone support is in place they need to move away from the crib-sheets.  I've been in the arena of computers for decades, and did almost everything except very little programming yet if needed I sat done and did what was needed no crib-sheets.  Phone Support is nothing but minimum wage idiots.  Anyway, it got me nowhere so I restored my image that put me back to 2009 version until someone can explain to me or fix this annoying problem.  Mcafee doesn't seem to understand that this slows the PC or they don't care, not sure.  So if someone finds the answer I will be happy as a flea on a tick...

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Message 58 of 62

Re: Event ID: Mfehidk & McShield. MVT not working.

Hey dwbeek,

  I'm really sorry you had a bad experience with our support reps. I'll pass your feedback on to management and make them aware. In their defense, we have basic steps we have to verify results from to make sure the issue is what we think it is. I apologize if you felt like we didn't support you well, and will do my part to remedy that.

   Did your technician give you a case number? I'd really like to include that in my comments to a manager, so we can take another look at your issue.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Message 59 of 62

Re: Event ID: Mfehidk & McShield. MVT not working. - Potential Solution

I appear to have found a fix for this issue on my Windows 7 X64 Ultimate install with the 2010 BT Netprotect verion of Mcafee Antivirus.  I found a reference to a McAfee utility in the Knowledge base for an issue with PCPeople. I figured the issue must be caused by an install issue so I looked for a way to install the driver again.   The solution was to run mfehidin.exe to install MFEHIDK.sys from the command line with the command "mfehidin.exe -i mfehidk.sys".  mfehidin.exe resides in my c:\program files\common files\mcafee\vscore directory along with the MFEHIDK. inf, cat and sys files so you have to change directory on the command line to "cd c:\program files\common files\mcafee\vscore and then run the mfehidin.exe -i mfehidk.sys command.  For other operating systems it may be in another place so you will have to search your McAfee program file directories to be sure.  Then type "mfehidin.exe -i mfehidk.sys" (no quotes) into the command line and press enter.  An alternative method that might work would be to right click on mfehidk.inf and select install from the popup window. This should install the driver again using the security catalog information contained in mfehidk.cat which is where I think McAfee got the install process wrong as it does not appear to register the security catalog details when installing the driver.  After I did this I got a windows automatic certificate update for a Digicert SSL Certificate but I do not know if this was related.  I have not got this error since doing this.  Of course you mileage may vary!  Good luck and let me know if it works for you.  Daz.

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Re: Event ID: Mfehidk & McShield. MVT not working. - Potential Solution

I was anxious to try your fix, as I am also running Win 7 Ultimate 64 bit.

I used both methods to install the file, and received this message:

"Using user specified install ref mfehidk.sys"

After rebooting, I still get the following warning:

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