OK, I am a bit frustrated trying to find support for this. I tried the chat, I tried the website, I tried a Google search, I tried to tell her to send the thing back. I don't know if this is where I should post this. My boss bought a new Lenovo laptop with Windows XP with McAfee preinstalled. She constantly gets this error:
An error occurred while updating. Please reinstall these programs:
McAfee VirusScan Plus
There are no software CD's to re-install since the software was pre-installed. She wants this error to go away and it is all my fault.
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one! In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming If you can't find these files don't worry. It just means that MCPR has done its job.
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.