Error Message for McCafee/MCLOGS/MISP/mcagent is corrupt
For the past several weeks every time I restart my computer I get a bubble window at the bottom telling me this: C:/ProgramData/McCafee/MCLOGS/MISP/mcagent is corrupt and unreadable Please run the chkdsk utility.
I have run the utility and it has not fixed the problem. I uninstalled McAfee and reinstalled it. When I uninstall everything is fine, when I reinstall I get this message. I Googled this problem and found out this is a file that is associated with Securty Suite and makes sure that McAfee is up to date.
I have chatted with McAfee 3 times already and the problem has not been solved. I don't know what to do.
I am using Version 9.3 that I purchased in September of 08.
Version 9.3 Security Version 13.3 Virus Scan Firewall 10.3 Site Advisor 2.8
I have Vista 64 on a Gateway T-6836 laptop.
When I go to Chkdsk it tells me it cannot run while windows is running so schedule for the next time I restart my computer which I do. Nothing.
Still same message, over and over and over again. I thought maybe going back in time and restoring my computer to before this started happening but it won't let me do that because of the corrupt disk.
I cannot find anyone else having this problem. :confused:
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one! In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.
I followed your instructions, unzipped the file, it looked like it was working. I restarted my computer to finished the process. No warnings popped up about corrupt files. I went into my account and downloaded McAfee and restarted the computer. I am still getting the warning
Mcagent exe- Corrupt file. Please run chkdsk utility.
Grrrr. now what? Is it the download site? Am I not extracting all previous files? I noticed that even though I unzipped and ran the Virtual Technician still had an Icon on the desktop. I checked it and it wasn't blank it was still available.
I really don't think there was ever any other versions of McAfee on this computer. I did have an older version of McAfee on my older laptop, but turned that one over to my daughter and then purchased this one new. This one came with Symantecs installed on it for free for 3 months, which I left. When it expired I went back to McAfee and and purchased a new subscription since the old one had expired. I uninstalled the Symantecs and installed this version of McAfee. I just double checked to make sure all of the Norton was off and it is. I tried your remedy one more time and I am still having the same error message, this time it was accompanied by a message that said McAfee installer has a corrupt file. It only flashed for a second and then it was gone, so I did not get to copy it down to let you know what it said exactly....