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Download error:5

I am trying to install Cox Security Suite powered by McAfee. I keep getting "Download Error:5" while downloading programs. I tried the virtual technician but it wasn't able to fix the errors. I followed instructions to manually delete temp files, cookies, etc. I tried the download again and failed with the same error. I then found the McAfee preinstall tool and tried the tool and download again. This time, the download was able to proceed a little further but still failed. Please Help!
4 Replies

RE: Download error:5



hi,

what is the operating system and service pack?
what is the processor and RAM?
do you have other security softwares currently installed? if none, what was your previous security software?

RE: Download error:5



Windows Vista Home Premium (64bit), service pack 1
Intel core 2 duo T6400 @ 2 GHz, 4GB RAM
Norton Internet Security was installed before. Uninstalled successfully and PC rebooted before attempting McAfee install

RE: Download error:5



hi,

please run the norton removal tool from the link below... must be remnants of the previous norton that you uninstalled...

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

hope it helps...

Issue Resolved



Issue resolved! I ran the Norton removal tool and the McAfee installation completed successfully. Thank you so much for your help!

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