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cr2
Level 7

Download Question

I have just brought a new McAfee total potection download but cant load it. It came with a McAfee Anti-theft which loaded no problem! PFollowing advice from the McAfee website I removed my previous security centre. When I try to download it says that there is a problem with my internet connection (there isnt) or the site is down but this has been going on for days! Can anyone help me??

Thanks

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2 Replies
exbrit
Level 21

Re: Download Question

Moved from Total Protection Service which is an Enterprise product to SecurityCenter 10.

Can you indicate your operating system, service pack and how you connect to the internet plus what version of Internet Explorer is installed (regardless of whatever default browser that you may use) please?

Meanwhile try running the MCPR removal tool to get rid of all remnants of the old software and reboot before attempting a new download.  See Useful Links at the top of this page.

Before downloading open Internet Explorer and go to Tools/Internet Options/Advanced and click Reset (assuming IE7, 8 or 9), Apply and OK.

Close and reopen IE and then go to Tools/Manage Add-ons and re-enable any add-ons you need.

Now try installing from the download page.

https://home.mcafee.com/Secure/Protected/Login.aspx (Make sure UK is your country setting at the top)


Message was edited by: Ex_Brit on 22/03/11 1:33:29 EDT PM
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jaymfe
Level 12

Re: Download Question

Hi Cr2,

Please follow the knowledge base,  prepare your computer for the installation of your McAfee Consumer Security product.

http://service.mcafee.com/faqdocument.aspx?id=TS100119

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