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bernie33
Level 7

Destop shortcut problem is not fixed

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Time Warner Cable has just switched its customers to McAfee Anti-Virus.  Installation went fine but McAfee puts a shortcut on my clean desktop and no matter how many times I delete it, it reappears.  McAfee has had this problem before and reported it fixed for the US on January 17, 2012 in version 11.0.654.  https://community.mcafee.com/docs/DOC-3361

BUT it isn't fixed.  I am running version 11.0, Build 11.0.654, Affld 910 on a Windows 7 64 bit platform.

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JaiPrakash
Level 12

Re: Destop shortcut problem is not fixed

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Hi bernie33,

Step 1: Try Updating the McAfee product as shown and check the status once after rebooting the PC,if the manual update doesn’t fix then follow Step 2.

How to update 2.JPG

Step 2: Kindly follow the on screen instructions through the below link:

http://service.mcafee.com/faqdocument.aspx?id=TS101314

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2 Replies
JaiPrakash
Level 12

Re: Destop shortcut problem is not fixed

Jump to solution

Hi bernie33,

Step 1: Try Updating the McAfee product as shown and check the status once after rebooting the PC,if the manual update doesn’t fix then follow Step 2.

How to update 2.JPG

Step 2: Kindly follow the on screen instructions through the below link:

http://service.mcafee.com/faqdocument.aspx?id=TS101314

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bernie33
Level 7

Re: Destop shortcut problem is not fixed

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Thank you.   The second step appears to have fixed the problem.

Bernie

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