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Re: Desktop Icon still reappears after ver. 11.0.654 install

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Thank you.

I already tried to update manually without success but I'll wait for an automatic or manual update to 654!

Regards,

adrianrp
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Message 72 of 95

Re: Desktop Icon still reappears after ver. 11.0.654 install

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UK user still on 11.0.649 and waiting for an update.... come on McAfee sort it out

Re: Desktop Icon still reappears after ver. 11.0.654 install

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adrianrp wrote:

UK user still on 11.0.649 and waiting for an update.... come on McAfee sort it out

see https://community.mcafee.com/message/224794#224794

adrianrp
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Message 74 of 95

Re: Desktop Icon still reappears after ver. 11.0.654 install

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McAfee did not automatically update the fix for the desktop icon issue, I had to reinstall the software myself. Then, the fix did not work until I manually changed the Registry. Makes me wonder if they cannot even update their own software correctly what are they doing with the critical anti-virus updates?

Re: Desktop Icon still reappears after ver. 11.0.654 install

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OK that's too bad as it certainly should have worked OK and sorry it didn't.   A small number of people have reported they need the registry fix after the update came in and this far we have no idea why.    This update had nothing to do with protection which all come in normally.

bernie33
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Message 76 of 95

Re: Desktop Icon still reappears after ver. 11.0.654 install

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Newly installed 11.0.654 on March 24, 2012 and the problem still occurs.

Re: Desktop Icon still reappears after ver. 11.0.654 install

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Technical Support should be able to fix it.  It's free via phone or online chat, see the link under Useful Links at the top of this page.

Re: Desktop Icon still reappears after ver. 11.0.654 install

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Jai answered ypou here

https://community.mcafee.com/message/234066#234066

Please only post in 1 thread saves us chasing up things that have been answered.

bernie33
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Message 79 of 95

Re: Desktop Icon still reappears after ver. 11.0.654 install

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Thank you for responding.  Step 2 in Jai's reply at https://community.mcafee.com/message/234066#234066 appears to have fixed the problem. 

It would be hefpful if https://community.mcafee.com/docs/DOC-3361 was updated to include that information.  I would not have needed to post a question anywhere if that article had been updated.

Bernie

Re: Desktop Icon still reappears after ver. 11.0.654 install

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Done that now

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