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Reliable Contributor Peacekeeper
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Message 11 of 95

Re: Desktop Icon still reappears after ver. 11.0.654 install

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Guys please take Doug up on this. I reinstated the icon from its place in the recycle bin  I then rebooted no movement from where I placed it as it was after an update as well..

vinl
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Message 12 of 95

Re: Desktop Icon still reappears after ver. 11.0.654 install

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I'll check what time I can be home and PM you Doug, I think I should be able to find the free time today.

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Re: Desktop Icon still reappears after ver. 11.0.654 install

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If you have Security Center 11.0.654 and the desktop icon wont go away....

Check the following registry key HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\Shortcuts

Let me know the value of  MSC_ShowDesktopIcon

I found one customer today was missing this registry key which is important.

iconkey.jpg

Thanks,

Re: Desktop Icon still reappears after ver. 11.0.654 install

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The registry key was one of the first places I looked,

And found that it no longer existed. I didn't know why, or where that entry may have been moved to-

I thought that was how it is now supposed to be. I surmised this was due to changes made in 11.0.654.

Apparently it IS due to chages made in 11.0.654 but not in a good way.

So do I just recreate the key? I'll try that and see if it makes a difference.

And why was it removed (or rather -not recreated with the new install)?

Nor was it caught by MVT as the log I sent you (Doug) shows.

Reliable Contributor Peacekeeper
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Message 15 of 95

Re: Desktop Icon still reappears after ver. 11.0.654 install

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My beta has the key and no desktop issues

Re: Desktop Icon still reappears after ver. 11.0.654 install

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I recreated the 'Shortcuts' Key, DWORD and Strings. I think that did the trick-

I've cold booted twice (one of those times I waited 10 minutes), as well as to two soft reboots (Waiting 10 minutes between).

The Icon HAS NOT RETURNED!

Of course if I had known the Reg. Key was in fact missing and not just changed...

Thank You Doug and Peacekeeper for your assistance.

Where my issue is concerned; I consider the matter closed successfully.

Now there's just the minor issue of why the key was 'missing' (not recreated) at all; and why MVT didn't catch that.

vinl
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Message 17 of 95

Re: Desktop Icon still reappears after ver. 11.0.654 install

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Hmm, my registry is missing the entire shortcuts folder.

registry.jpg

But I'm not so tech savvy as sparc4me, anyone can guide me on how to create this registry key?

Message was edited by: vinl on 1/13/12 2:21:10 PM EST

Re: Desktop Icon still reappears after ver. 11.0.654 install

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vinl,

Right-Click 'MSC' create new Key 'Shortcuts'

Go into (click on) Shortcuts

In the right side pane - right-click 'New' Dword

name it as the Dword value in the image (MSC_ShowDesktopIcon)

(No modification of the new Dword is needed)

Right -click and create 2 new 'strings' name them as in the image above.

once created right click each of them to modify the data as in the image above.

(actually you can name the shortcut anything you like it will still work the same)

Hope this helps

Good Luck!

Message was edited by: sparc4me on 1/12/12 9:44:25 PM CST

Message was edited by: sparc4me on 1/12/12 9:54:46 PM CST

Re: Desktop Icon still reappears after ver. 11.0.654 install

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Thanks for the feedback sparc. Your MER results were very helpful. Tommorrow I will ask to have MVT check for and add this key as needed. I also need to talk to the developers to ask why this key would not exist on some systems.

Thanks,

jmckee
Level 10
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Message 20 of 95

Re: Desktop Icon still reappears after ver. 11.0.654 install

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dougr_t3_support wrote:

Thanks for the feedback sparc. Your MER results were very helpful. Tommorrow I will ask to have MVT check for and add this key as needed. I also need to talk to the developers to ask why this key would not exist on some systems.

Thanks,

Thanks. I am in the US and should get the patch next week. Hopefully , the issue will be sorted out by then. I really don't like messing with the Registry and on dialup , reinstalling is a 11+ hour affair.

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