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Level 7


My antivirus gets crashed after every 6hrs

The error i get is

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          mcagent.exe

  Application Version:          11.0.644.0

  Application Timestamp:          4ecc1f77

  Fault Module Name:          mcupdshm.dll

  Fault Module Version:          11.0.630.0

  Fault Module Timestamp:          4e85ae96

  Exception Code:          c0000005

  Exception Offset:          00000000000086cc

  OS Version:          6.1.7601.

  Locale ID:          1033

  Additional Information 1:          bac7

  Additional Information 2:          bac70ce1e5599fc8c3a95df28fab6d7b

  Additional Information 3:          7149

  Additional Information 4:          71499edfdc5c1699a3cebac4cb27483a

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While crashing it makes my laptop lag like hell. SO i have to restart my laptop using the shutdown button because the cursour doesnt move.. Or it moves bit bit and doesnt response fast.

My antivirus doesnt gets update.

It doesnt turn off the Firewall and also the real time scanning .

I have reinstalled the antivirus but no use. Its still the same

Message was edited by: lakshesh on 3/27/12 1:01:31 PM CDT
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3 Replies
Level 16

Re: Crash

Hi lakshesh,

Please check the below and get back to us ;

Open Internet explorer – Click on Tools – Click on Windows Update and install any available update from the site.

MVT is an automated tool that would fix majority of the issues with McAfee software ; so please run MVT from here : and provide us with the session id.

Additionally, please check for Updates in McAfee , right click on the M icon on the system tray and select Check for Updates

After the updates completes, try to run a Full Scan in McAfee and check if it detects any threats.

Please reply back with the status of the above along with your Operating system : Win XP/Vista/ Win 7 ?


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Level 7

Re: Crash

Im using windows 7.

My win7 is up to date till now.

I was getting BSOD error in every 2-3 min when i start  my laptop.

The error was 0X0000003b = Software conflict error

So i just now formated and reinstalled the Mcafee.

And now its working fine .

If i get this error again i will again create a new post.

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Level 16

Re: Crash

Great to know that you are ok now,  so you can mark the thread Correct Answer and get back if any issues.

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