My antivirus gets crashed after every 6hrs
The error i get is
Problem Event Name: APPCRASH
Application Name: mcagent.exe
Application Version: 11.0.644.0
Application Timestamp: 4ecc1f77
Fault Module Name: mcupdshm.dll
Fault Module Version: 11.0.630.0
Fault Module Timestamp: 4e85ae96
Exception Code: c0000005
Exception Offset: 00000000000086cc
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: bac7
Additional Information 2: bac70ce1e5599fc8c3a95df28fab6d7b
Additional Information 3: 7149
Additional Information 4: 71499edfdc5c1699a3cebac4cb27483a
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While crashing it makes my laptop lag like hell. SO i have to restart my laptop using the shutdown button because the cursour doesnt move.. Or it moves bit bit and doesnt response fast.
My antivirus doesnt gets update.
It doesnt turn off the Firewall and also the real time scanning .
I have reinstalled the antivirus but no use. Its still the sameMessage was edited by: lakshesh on 3/27/12 1:01:31 PM CDT
Please check the below and get back to us ;
Open Internet explorer – Click on Tools – Click on Windows Update and install any available update from the site.
MVT is an automated tool that would fix majority of the issues with McAfee software ; so please run MVT from here : http://mvt.mcafee.com and provide us with the session id.
Additionally, please check for Updates in McAfee , right click on the M icon on the system tray and select Check for Updates
After the updates completes, try to run a Full Scan in McAfee and check if it detects any threats.
Please reply back with the status of the above along with your Operating system : Win XP/Vista/ Win 7 ?
Im using windows 7.
My win7 is up to date till now.
I was getting BSOD error in every 2-3 min when i start my laptop.
The error was 0X0000003b = Software conflict error
So i just now formated and reinstalled the Mcafee.
And now its working fine .
If i get this error again i will again create a new post.