I'm just a bit confused right now and I have a question. The support chat was not that helpful, I must admit (in fact, it was really disappointing).
The confusion is about the version number. I just bought with credit card a 5-PC license of Internet Security suite 9 (that's the number mentioned on the German web site as the newest). Now I see here, that there is a version 11? What's the difference? Is the version 9 in Germany the version 11 in the international area?
Can I still post my question? happy
Ok, as mentioned, I bought the license online and tried to install it on two new PCs (Dell Optiplex for a customer, Intel Quad Core cpu, 4 GB memory, 250 GB hard disk, Windows XP SP3). I performed the Windows Updates and then tried to install McAfee Internet security 9. I downloaded the program DMSetup.exe from my account and started it.
The programm collected some information, downloaded a lot of things (roughly about 50 MB?) and then tried to do a "quick" (literally translated from the German version) scan of the system. And that's it... it does not go beyond that "quick" scan. I let it run for hours and it does not go further.
My questions are: - can I start dmsetup.exe so, that this scan is not performed? - what could be the reason for this hang (never had that before)?
I'm confused, too, as to my product's nomenclature. I took advangage of the McAfee 52% discount for a 3-year license to what was advertised as "McAfee Internet Security 2009". Once installed, the components read as follows: (Taken from "McAfee Security Center | About") Security Center 9.3 VirusScan 13.3 Personal Firewall 10.3 Site Advisor 2.9 Anti-Spam 10.3 Parental Controls 11.3 Easy Network 3.3 Backup and Restore 3.3
Nowhere does it actually give me a product name, except the generic, McAfee Security Center. Just wondering what I actually call it and where I should post questions. I know it may seem like a trivial questions but I'm curious. Thanks for any help.
And, Frank, as to your question: I'm not an advanced user but if DMSetup.exe hung during the "quick" scan, I'm wondering if you may have some remnants of prior A/V software what weren't fully removed. Not sure if that could cause this issue--just throwing it out there.
Is your XP 32-bit? (x86 as distinct from x64 or 64-bit)
You are talking about Internet Security Suite 2009 as shown in the attached thumbnail (click to magnify) It is Internet Security Suite 11. Regarding the installation - what protection software did you have previously installed?
Go to Start/Run and enter %temp% click Enter - delete all the files that will go, some may refuse. Do the same entering plain old "temp" minus the "" of course.
If you are running Internet Explorer 7 go to Tools/Internet Options/Advanced and click the Reset button. OK and exit, close and reopen IE7. You will have to-enable all the browser add-ons.
If Internet Explorer 6 - go to Tools/Internet Options.. General tab: clear cookies, history and temporary files Security tab: set all zones to default Content tab: disable Content Advisor Advanced tab: set to default. OK and exit.
(If you are running IE6 you should immediately upgrade to IE7).