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chjr7777
Level 7
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Message 1 of 6

Computer shows as "Locked"

I cannot log into my computer and it shows a "Locked" image (see attached). This is not the typical Windows locked screen. I fear it's encrypted or may have a virus.

5 Replies
siddharth_r
Moderator
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Message 2 of 6

Re: Computer shows as "Locked"

We kindly request you to contact our Chat Support by accessing the link below and they would be able to help you resolve this issue, McAfee Support

chjr7777
Level 7
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Message 3 of 6

Re: Computer shows as "Locked"

Thank you for responding. I will reach out to support ASAP.

Can you tell me if the image I attached has been seen before and if it has been identified?

siddharth_r
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Message 4 of 6

Re: Computer shows as "Locked"

Please let us know if the below issue was resolved. 

chjr7777
Level 7
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Message 5 of 6

Re: Computer shows as "Locked"

I'll have more information on Saturday, after I investigate a little more.

chjr7777
Level 7
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Message 6 of 6

Re: Computer shows as "Locked"

Finally got a chance to look at the PC today. Someone installed the "Lock My PC" app on it. lock-pc

I ended up wiping the PC and starting over...all good now.

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