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Computer not protected

Hi,
my McAfee Security Centre has a red cross and is telling me my computer is not protected. I press the fix icon and it says "one or more problems cannot be fixed because of an error".

i've tried updating, scanning the whole system and unistalling and re-installing McAfee Service Centre and still it tells me my computer not protected and it can't fix the problem because of an error.

it says my Computer & Files and Email & IM need action and lists:

- Real time scanning is disabled
- Spyware and potentially unwanted program scanning is disabled
- IM Scanning is disabled
- Script scanning is disable
- Buffer overflow protection is disabled

Before i reinstalled i checked my detection log and it said i had a trojan called
Spy-Agent.bw!mem that was effecting C:\WINDOWS\system32\winlogon.exe and C:\WINDOWS\system32\twext.exe both of which stated: termination failed while two other files were quarantined and one deleted.

but when i scan now nothing is detected yet it still says i'm unprotected.

My computer info:

Dell Latitude D630
Intel Core Duo

Microsoft Window XP Professional
Version 2002
Service Pack 3

McAfee Security Centre Info:

SecurityCentre
Version: 9.3
Build: 9.3.137
AffId: 0
Language:en-gb
Language Pack: 9.3.106
Last Update: 03/04/2009

VirusScan
Hi,
my McAfee Security Centre has a red cross and is telling me my computer is not protected. I press the fix icon and it says "one or more problems cannot be fixed because of an error".

i've tried updating, scanning the whole system and unistalling and re-installing McAfee Service Centre and still it tells me my computer not protected and it can't fix the problem because of an error.

it says my Computer & Files and Email & IM need action and lists:

- Real time scanning is disabled
- Spyware and potentially unwanted program scanning is disabled
- IM Scanning is disabled
- Script scanning is disable
- Buffer overflow protection is disabled

My computer info:

Dell Latitude D630
Intel Core Duo

Microsoft Window XP Professional
Version 2002
Service Pack 3

McAfee Security Centre Info:

SecurityCentre
Version: 9.3
Build: 9.3.137
AffId: 0
Language:en-gb
Language Pack: 9.3.106
Last Update: 03/04/2009

VirusScan
Version:
13.3
Build: 13.3.117
AffId: 0
Language: en-gb
Language Pack: 13.3.113
Last Update: 03/04/2009
DAT Version: 5573.0000
DAT Creation Date: 03/04/2009
Engine Version: 5301.4018

Personal Firewall
Version: 10.3
Build: 10.3.106
AffId: 0
Language: en-gb
Language Pack: 10.3.102
Last Update: 03/04/2009

Site Advisor
Version: 2.8
Build: 2.8.304
Language: en-gb
Last Update: 4/3/2009

Please Help!!
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1 Reply
Reliable Contributor exbrit
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Message 2 of 2

RE: Computer not protected

Triplicate post - locking.

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