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Computer is not protected - Security Center screen is blank

McAfee tells me that my computer is not protected. When I open the seucrity center I get a blank screen. When I check my subscription it is ok. When I check for new updates, I get a blank security center, when I want to download and install again from the Internet, the process does hang.

When I boot the computer, the McAfee icon is ok for soem time and only then it will show the exclamation mark. I guess there is somewhere a conflict rather than a virus.

Anybody any experience?
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9 Replies

RE: Computer is not protected - Security Center screen is blank

you have XP or Vista?

did you happen to install internet explorer 8 beta 2?
if yes, uninstall that. (IE7 will still be there)
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if you are using IE7


sorry to butt in... however if you are alraedy using IE7 try this...

1. open internet explorer
2. click on tools and choose internet options
3. in the internet options window go to content tab
4. disable content advisor

check mcafee if it opens up normally... hope this helps... happy

RE: if you are using IE7

Replacing IE 8 Beta by IE 7 helped to display the security center and it also started to display a worm and a trojan. However it still tells me that I'm not fully protected. Opening the Security center asks me to click fix to update the virus definition file. And then.... nothing happens.
Reinstalling from the webpage doesn;t work. After clicking download, I should get a box where I click run. But I get to a page error....

RE: if you are using IE7

I also get this problem and funnily enough I have just downloaded IE8 Beta which is a vast improvement on IE7 and I don't WANT to remove it.

Surely there must be a better solution than that!

RE: if you are using IE7

McAfee does not test or support third-party beta software used in conjunction with McAfee products. By definition, beta software is still in a limited-release or testing phase and often has limited or no support even from the manufacturer. Most manufacturers state that beta software is used at your own risk.

McAfee can only offer support regarding the proper functioning of our products. McAfee cannot guarantee that issues related to how third-party beta software interacts with McAfee products can be resolved. In these circumstances, the beta software may need to be uninstalled.

reference: click here!

RE: Computer is not protected - Security Center screen is blank

I did go back to IE 7 and I can now open Mcafee security center but on the tray icon it still says 'you are not protected'.
Scan is still working and updater is also working. Only once the update shoul be installed there is an error message.
I probably should de-install Mcafee but since I always get an error message when I try to download Mcafee again, I'm not too keen to do so....
Is there something in the registry left behind from IE 8 beta?

RE: Computer is not protected - Security Center screen is blank

what is the error msg?

can you also try running the Mcafee Virtual Technician and post the session ID here..:)

RE: Computer is not protected - Security Center screen is blank

Will do after my holiday Thanks for the quick reply

RE: Computer is not protected - Security Center screen is blank

The error message is 'an error occured while updating. Please reinstall these programs: McAcree VicursScan Plus

Starting the virtual technician doesn;t work. I get to the first screen where I have to click next but I never get the following box
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