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Cant update

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When I launch my security center I cat access the bell icon. The one that tells you things like "You have the latest protection" "we did a scan and your safe". etc.

Untitled2.jpg

 

Its the icon that I circled with a red circle. Nothing happens when I click on it. Furthermore when I click on "Update this app" I get this

Untitled.jpg

 

It doesn't check for updates. Those grey bars just go on and on and on. This has been happening ever since my last Windows update a couple of days ago.

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Re: Cant update

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Hello @Octopus 

We are sorry that the Bell icon doesn't respond when you try to access it.

Please try to update McAfee by following the below steps and check,

  • Right click on McAfee icon located at bottom right[Next to Time & Date]
  • Select Update
  • Wait till the update completes
  • Restart the computer
  • Open McAfee and select the Bell icon

If the issue still occurs, please Uninstall and Reinstall McAfee, it should fix the issue. Also ensure, Windows is up to date. If there are any pending Windows updates, please update it.

In case, if the issue still persists, please let us know the McAfee and Windows Version to help you further.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

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Moderator
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Message 2 of 3

Re: Cant update

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Hello @Octopus 

We are sorry that the Bell icon doesn't respond when you try to access it.

Please try to update McAfee by following the below steps and check,

  • Right click on McAfee icon located at bottom right[Next to Time & Date]
  • Select Update
  • Wait till the update completes
  • Restart the computer
  • Open McAfee and select the Bell icon

If the issue still occurs, please Uninstall and Reinstall McAfee, it should fix the issue. Also ensure, Windows is up to date. If there are any pending Windows updates, please update it.

In case, if the issue still persists, please let us know the McAfee and Windows Version to help you further.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

View solution in original post

Highlighted
Moderator
Moderator
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Message 3 of 3

Re: Cant update

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Hello @Octopus 

Thank you for accepting the steps provided as a solution and we believe that you are able to sort out the issue.

Please feel free to contact us through Community or Support if you need any help in future.

Regards,
Madhan M

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