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Cant turn off real time scanning

I've been turning real-time scanning off to run a third-party program, but recently every time I try to turn off real-time scanning nothing happens, as well, I have tried to manually add the file to exclude from the scan, but the pop-up window to add the file doesn't show up, this is not a problem of admin privileges, as I am able to change settings for other features such as the firewall.

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Re: Cant turn off real time scanning

Hi @4vrag3 

Please let us know what is the version of McAfee installed on the device. Were you able to run scan?

when you try to turn off Real time scan, is any error showed up or the turn off button not responding. 

Regards

Magesh J

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Re: Cant turn off real time scanning

1) No error shows up, the turn off button, add a file, and learn more buttons do not respond

2) My McAfee app is on version 16

3) I have done nothing and it works now. I have no idea what could have caused the problem, or what solved it

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