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kentuckygin
Level 7

Cannot access Security Center on admin acct

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Windows 7/Security Center 11.6

I have an admin account and a user account, both password protected.  I run on the user account and have no problems there.  If I log onto the admin account and attempt to open the Security Center, either by double clicking the taskbar icon or from the Start menu, the icon disappears and mcagent.exe no longer appears in Task Manager.  If I log off admin, log back onto the user account, the taskbar icon is there and mcagent.exe is running.  If I then log back onto the admin account, same thing...Security Center icon is there and mcagent.exe appears in Task Manager.  But again, if I attempt to open Security Center, it disappears.  Inconvenient  because I need to reschedule the scan, and I can only do that via the administrator's account.  Help.....

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exbrit
Level 21

Re: Cannot access Security Center on admin acct

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Whilst in the Admin account download the Virtual Technician to see if it can find and fix anything.

htttp://mvt.mcafee,com/    run it twice if necessary.

If that doesn't help follow the instructions here:  http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331 whilst still logged into the Admin account.

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9 Replies
exbrit
Level 21

Re: Cannot access Security Center on admin acct

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Whilst in the Admin account download the Virtual Technician to see if it can find and fix anything.

htttp://mvt.mcafee,com/    run it twice if necessary.

If that doesn't help follow the instructions here:  http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331 whilst still logged into the Admin account.

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kentuckygin
Level 7

Re: Cannot access Security Center on admin acct

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Bless you, Ex_Brit!  You're a gem.  Had to run it three times to fix three issues, but it worked.  Problem solved.  Thank you muchly!

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exbrit
Level 21

Re: Cannot access Security Center on admin acct

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That's great, glad to help.

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Hayton
Level 17

Re: Cannot access Security Center on admin acct

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This is the known problem where mcagent only works in the first-logged-into account in a UAC setup. I still have the problem, does this mean MVT somehow incorporates a fix?

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exbrit
Level 21

Re: Cannot access Security Center on admin acct

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I guess it must have it.

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kentuckygin
Level 7

Re: Cannot access Security Center on admin acct

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The problem is more than a little scary since not only does the Security Center crash, it takes the firewall down with it, too.  Woe unto the person who doesn't know where to come for help.

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Hayton
Level 17

Re: Cannot access Security Center on admin acct

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Are you sure the firewall isn't working in the user account where mcagent isn't running? I checked this on XP (where mcagent showed as running in the Admin account but not in the User account). Calling up Windows Security Center to check for firewall status in the User account, it said the McAfee firewall was operational.

MVT needs to be run in each of the 4 operating modes to check for problems -

- Admin account in use but no user account active

- User account in use but no Admin account active

- Admin account opened first and dormant, User account opened subsequently and now active

- User account opened first and dormant, Admin account opened subsequently and now active

So far I've only run MVT in mode 1, and it found nothing much wrong there.

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kentuckygin
Level 7

Re: Cannot access Security Center on admin acct

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Yes, I'm sure.  After I clicked on the McAfee icon in the task bar and it disappeared, I got a MS security popup warning me that neither the virus protection program nor the firewall were operational.

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Hayton
Level 17

Re: Cannot access Security Center on admin acct

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I'll keep running the tests and see what turns up, if anything. This is definitely a bug related to UAC, which I suspect is fixed in release 12.1 (we're both running 11.6).

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