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Cannot Open McAfee Security Centre

When I try to start the Security Centre by clicking on the desktop, system tray icon or in the list of installed programs nothing happens. I’m running Windows 7 x64 on a Dell 8100.

All the McAfee processes seem to be running OK.

I have run the ‘Virtual Technician’ which reported no problems. I have uninstalled the software, run the Consumer Product Removal tool, downloaded and re-installed the application.

Any thoughts on what the problem might be?

Thanks

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3 Replies
Dinz
Level 16

Re: Cannot Open McAfee Security Centre

Hi Nigel,

Please check the below and get back to us with the results.

Open Internet explorer - Click tools - Click on Windows Updates --> Install any available windows updates & restart the  computer.

Check and remove if you have installed any other security software in the computer ?
Run the McAfee virtual technician from
http://mvt.mcafee.com and post your session id (This will automatically detect and fix the problem found)

Regards,

Dinesh K
McAfee Online Community Moderator

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Re: Cannot Open McAfee Security Centre

Hi Dinash,

Thanks for looking into this.

I have applied all the Windows updates and I have no other security software installed.

I have the Virtual Technican - session id -                                     29534386

I have also attached the log.

Regards,

Nigel

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Re: Cannot Open McAfee Security Centre

Hi Dinash,

I found the problem - it was java.

I unistalled it and reboted. McAfee Security Centre is now running AOK.

Regards,

Nigel

Message was edited by: Nigel-Howarth on 12/16/10 3:21:54 PM EET
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