Probably in the wrong place - but totally frustrated. Had to reinstall my system - Cannot access Mcafee - t won't talk to me. I get cannot find server message & when I go to do the chat support & on email support.
I want to download to reinstall - but I can't even get to my account screen, I just get the cannot find server screen. But I can access my account screen from work, so the problem lies with my installation here
What application(s) are you trying to install, home products or Enterprise? What system is this you just reinstalled, including service pack details please. Also where do you get your McAfee from -- McAfee.com, or your ISP, or your employer?
Thanks trying to reinstall home productss I reinstalled Xpnull including SP 2 (have done it successfully before). IPreviously downloaded from mcafee.com Just want to be able to access the my account page at Mcafee & it says no. Thanks Sheri
Check for spyware using the free versions of both these tools and let them delete anything they find. (Spyware can prevent security software from working and even stop you accessing the webpages associated with it).
McAfee's webpages and applications rely on an up to date and working IE, so go to IE Tools/Internet Options and do some maintenance.
If IE6: General tab - delete browsing history, Security tab - make sure all zones are at default, Contrnt tab - make sure content advisor is off. If IE7 or 8: Go to the Advanced tab, click Reset, then Apply and OK. Close and reopen the browser and then go to Tools/Manage Add-ons and re-enable the add-ons.
Have tried super anti spyware - still no result. Have got too much work to do to spend too much time at the moment. How do I tell which version of IE I have, I couldn't fully understand the instructions. Thanks Sheri
Well take your time. If you read them carefully it should make sense.
To tell what version of IE you have go to the top Menu bar - if it doesn't have one then right-click the top bar and check the Menu Bar option. Click Help and then About Internet Explorer for the version.