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RE: Can't reinstall - you won't talk to me

Good luck.
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RE: Can't reinstall - you won't talk to me

Still no luck - will try upgrade to IE as soon as I get the chance. Can't even connect to the online support page - still getting same message.
Thanks
Sheri
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HI..

try running this: http://download.mcafee.com/products/licensed/cust_support_patches/IERegFix.bat


then restart pc after.

then try downloading mcafee again...
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RE: HI..

Still getting page cannot be displayed mesage.
Did briefly get access to my account page - but Had to go out. When I got back it was gone.
This is driving me mad!!:mad:
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Message 15 of 21

RE: HI..

Could you please let us know:
1. which web-address do you see in the address-bar when the error message appears?
2. Also, are you able to open other web-addresses, like for instance http://bbc.co.uk?
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RE: HI..

Hi
the web site it is trying to access is http://uk.mcafee.com/root/myaccount.asp
and I seem to be able to acces most other web sites - but not any really important ones ie Microsoft automatic updates fails.
Thanks
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RE: HI..

I suggest downloading, updating and then running Malwarebytes (link given earlier) and let it clean anything it finds as your machine sounds like it is riddled with malware.
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RE: HI..

Reran it - it did find only one.
removed
restarted
still no luck!!
what next??
Thanks
Sheri
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RE: HI..

Sheri, Unless someone else has some brainwave, I hate to say that if it were me, I would format and reinstall Windows.
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Message 20 of 21

RE: HI..

Couldn't agree more.
Still, hope Ex_Brit doesn't mind mentioning one further advice of his from an earlier thread:
If you want expert opinion and advice on anything that may still be wrong I would run Trend Micro's Hijackthis and post its log on one of the following forums for expert help:

Do not post the log here, we can't help!

DOWNLOAD HIJACKTHIS

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

CASTLECOPS FORUM

GEEKS TO GO FORUM

MAJOR GEEKS FORUM

MALWARE REMOVAL FORUM

SPYWARE INFO FORUM

TECH SUPPORT GUY FORUM

WHAT THE TECH FORUM
(Formerly Tom Coyote)
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