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Level 7

Can't get on to the Mcafee website on my PC

Hi guys,

I've bought a Mcafee anti-virus software for my PC, laptops etc.

I've successfully installed the software on my laptop. I'm now having difficulties with my PC.

When I go on my PC and type in the Mcafee website, the "no internet connection" page comes up, but the internet is working fine.

The thing is I must go onto the Mcafee website to download the antivirus softwear.

Any advice please.



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3 Replies
Level 21

Re: Can't get on to the Mcafee website on my PC

Moved this from Communty Interface Help to SecurityCenter for better support.

Could you please clarify what operating system and service pack (if applicable) plus what version of Internet Explorer is installed (EVEN IF YOU DO NOT USE IE - THIS IS IMPORTANT).

Check Windows Network and/or your Device Manager to see if there are duplicate Internet Connections that may be confusing the software.  If so disable any you do not use.

Message was edited by: Ex_Brit on 31/12/13 9:07:58 EST AM
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Re: Can't get on to the Mcafee website on my PC

Hi lionheart76

Were you able to access other websites or this happens to McAfee sites alone..?

Try switching browsers such as Google Chrome and Mozilla Firefox  - verify if the same issue arises

Tier 2.5 Technician
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Level 20

Re: Can't get on to the Mcafee website on my PC

Try another known Antivirus site can you go to it? Wondering as some malware block you accessing known AV sites . Try scanning your PC with the free Malwarebytes and stinger from here

McAfee Communities: Anti-Spyware/Malware & Hijacker Tools

You may need to download the seetup files for them on anotehr PC and copy to a usb stick. Some times also necessary to rename the files and folder the software needs to be installed into.

Just another thought

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