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unclemonty70
Level 7

Can't download my McAfee!!!!!!!!!!!!

I just paid more McAfee and it wont instal. I click on the download and the ''run'' screen pops up,

I press ''run'' and then nothing happens... How do i instal the software????????????

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16 Replies
Dinz
Level 16

Re: Can't download my McAfee!!!!!!!!!!!!

Hi unclemonty70,

Please provide us with below information so as we could help you proceed further with the installation ;

What is the operating system installed in the computer ?
How is the computer conencted to internet ?
Did you previously have McAfee programs installed in the machine ?

Do you have any other security software installed ?

Regards,

Dinesh K

McAfee Online Community Moderator

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unclemonty70
Level 7

Re: Can't download my McAfee!!!!!!!!!!!!

Windows Vista

Connected by an ethernet cable

The laptop came with McAfee 4 years ago but i never updated it.

There is personal internet 2011 running..

The computer has a lot of viruses on it

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ConorD62
Level 12

Re: Can't download my McAfee!!!!!!!!!!!!

The viruses is most likely the problem, do you have Malwarebytes?

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unclemonty70
Level 7

Re: Can't download my McAfee!!!!!!!!!!!!

No i don't... i think the McAfee would clear it once downloaded.

Do i have to pay for malwarebytes???

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ConorD62
Level 12

Re: Can't download my McAfee!!!!!!!!!!!!

Malwarebytes is a free program (can be paid for, though) and you can get it from www.malwarebytes.org


Good Luck, post back if you still need help, and/or if it works.


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unclemonty70
Level 7

Re: Can't download my McAfee!!!!!!!!!!!!

Would re-formating my laptop and then installing the McAfee work do you think???

It seems my laptop is riddled with various viruses. Would re-formating get

rid of the viruses???

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ConorD62
Level 12

Re: Can't download my McAfee!!!!!!!!!!!!

Possibly, but Malwarebytes would get rid of the problems without having to lose the information on your laptop.

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unclemonty70
Level 7

Re: Can't download my McAfee!!!!!!!!!!!!

Cool the malwarebytes has cleaned it all up.. But now when i try to

download the McAfee software its giving me error 12029 ??

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ConorD62
Level 12

Re: Can't download my McAfee!!!!!!!!!!!!

The 12029 error refers to a generic network problem which has  caused your download to disconnect or fail. Please disable proxy connections in your Internet Explorer and check for the issue.


Please follow the below steps to disable proxy  settings.


1.    Please  open Internet Explorer and click Tools -> Internet options.

2.    Please  click on Connections tab.

3.    Click LAN Settings… and a window named LAN Settings will open.

4.    Please  uncheck all options and click on Ok.

5.    Please  close Internet Explorer window.


Now please try to install McAfee and let me know the status.

Message was edited by: ConorD62 on 17/01/11 11:50:55 CST
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