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Simon4774
Level 7

Can't create account to activate McAfee

Hi guys,
I recently rebooted my computer working with Vista and I got a problem. It says I need to activate McAfee with an account. But when I do this, when I'm up to create a new account, they account creation screen just turn white when I say Procced or whatever
( Because my computer is in french )
So I always get warning saying I need to activate but I can't. I runned your problem solver thing and it found nothing.
Help me please Smiley Happy
Thanks in advance guy.
(Session ID : 18464700 )
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7 Replies
exbrit
Level 21

RE: Can't create account to activate McAfee

Whether or not you use Internet Explorer do the following....

If you are using or have installed IE8 beta get rid of it as it is the usual cause of this. (The final version is available and works fine).

If you are using IE6 for to Tools/Internet Options
Set all zones under the Security tab to default
Turn off the Content Advisor under the Content tab (if not off already)
Set the Advanced tab to default.
Apply and OK and close the browser.

If you are using IE7 or IE8 final version go to Tools/Internet Options/Advanced and click Reset. Apply and OK. Close and reopen the browser. Re-enable all add-ons under Tools/Manage Add-Ons.

If you have any other protection software please say so as that can be a cause also.
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Simon4774
Level 7

RE: Can't create account to activate McAfee


Because I didn't knew were it was. But now what I get is an error saying :
An unexpected error has occured.
The registration process has experienced an unexpected server access error. You will be automatically prompted to register once again when a product update is available.

Got any idea ?
Thanks in advance.
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exbrit
Level 21

RE: Can't create account to activate McAfee

That looks to me like the servers are having problems again. Just wait until it prompts you again, as it states there.
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Simon4774
Level 7

RE: Can't create account to activate McAfee



Yeah, but I have 12 days to register, or then my account is dead...
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exbrit
Level 21

RE: Can't create account to activate McAfee

Give Customer Service a call, it's free and they can register you over the phone.
1-866-897-9325 press 4 then 0 to get right into the department you need.

Between 9am and 9pm EDT. It works from Canada.
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ReyesFam
Level 7

Re: Can't create account to activate McAfee

hey guys!

im trying to intall my mcafee but when the mcafee intaller pops up is asking me for my email adress and my password and when i write them down its telling me is incorrect

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exbrit
Level 21

Re: Can't create account to activate McAfee

This is rather an old thread but the advice above should still apply.

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