I am a Comcast user and when i try to download the secuirtiy suite, i get to the page with the serial number, but then when i click the download link it brings me to a "firefox cannot display this page." but only in the box where to download would be. it does the same thing in internet explorer too.
i had mcafee on my computer but it said it needed to be reinstalled but now i cant reinstall it
thanks. i went to mvt, and it wouldnt let me download what it said. it gave me the same "firefox could not establish a connection" message. but it was in the mvt box. also for number 7, i did not have the DNS ip that it said was the infected one, but it sounds like thats my problem. i used the removal tool and that didnt help either.
the problem discribed in number 7 seems to be like mine, but as i said i dont have the infected DNS ip. is it possible it would still be infected while having a different ip?
There is a possibility of having the Malware infection in the computer.
Are you getting the any kind of pop-ups or Alerts in the computer? Have you followed the step 6 that I suggested?
Steps can be tried: Try to clear the IP stack in the command prompt (netsh int ip reset reset.log) Tried Flush/renew the IP using the command prompt (ipconfig /Flushdns ipconfig /renew) If still issue persists try to run the following Malware Byte tool make sure you remove it after running a scan, http://www.malwarebytes.org/mbam.php clean anything it detected.