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mentor
Level 7
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Message 1 of 6

Can't Activate product

Been attempting to activate for days after installing McAfee. Each time I get the message "We're sorry, but we're having trouble activating your McAfee products..."

Opened a service request with McAfee: #455026056

XP Pro

IE8 default browser

Internet connectivity confirmed

Uninstalled/reinstalled McAfee several times

Ran Virtual Technician - accomplished virtually nothing.

Regards,

Bill

5 Replies
Dinz
Level 16
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Message 2 of 6

Re: Can't Activate product

Hi Bill,

Can you please try the following steps and let me know the status;

Open IE - click tools - internet options - Advanced - Reset internet explorer

Then make a right click on M icon (at the system tray), click product setup and continue the prompts.

From the options you get , select Login and enter your credentials and try to activate mcafee

If you still receive an error please navigate to C drive and check whether there exists a folder name sysprep

Also attach a screen shot of the error you receive.

Regards,

Dinesh K

mentor
Level 7
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Message 3 of 6

Re: Can't Activate product

Thanks for the response Dinesh,

There is no sysprep folder on my C drive.

I reset IE

Attached is the error I get from Product Setup: sorry.jpg

I get no prompts after clicking Product Setup, it just produces the error message.

I'm also attaching the results from Virtual Techician: VT.jpg

I clicked to download the updates there, afterwhich I still got the same error trying to active the product.

Regards,

Bill

Dinz
Level 16
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Message 4 of 6

Re: Can't Activate product

Hi ,

Please contact our chat technician through this link http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT so that they could diagnose and resolve your issue.

Regards,

Dinesh K

mentor
Level 7
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Message 5 of 6

Re: Can't Activate product

GoToAssist just hangs on intitializing... can't use chat.

mentor
Level 7
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Message 6 of 6

Re: Can't Activate product

Anyone have a clue why I can't activate?

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