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Level 7

Can anyone help?

I have just installed NetProtect Plus (A BT version in association with McAfee) and have tried to scan my computer four times with the same result : The programme stops with the following message: NetProtect has encountered a problem and has to close.

I have tried the Virual technician with no faults found.
I have uninstalled and reinstalled the programme and still have the same result?.

Can anyone suggest anything to help?

Many thanks
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Level 7

Can Anyone Help Update

Having just tried again to run the programme this is the error message I recieve

An Error has occurred
scanning has encountered a problem from which it cannot recover,
here are the problem details:
- error getting scan progress.

when finished you will return to the Home window
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