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cj2902
Level 7

Can I install BOTH security center and virusscan plus on same pc??

hi my subscription to the security center ran out so i went to renew it. i had some trouble installing it and when i clicked on the security center it said i didnt have any antivirus installed so i went and foolishly bought the virusscan plus. now i have sorted out the security center not all of the tempory files had been deleted before i installed the new one, now this is working i tried installing the virusscan plus but it doesn't seem to want to work. is it actually possible to have these two programs running simultaneously. thanks in advance for any help. Chris
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5 Replies

RE: Can I install BOTH security center and virusscan plus on same pc??

hi,

can you provide these infos:
Operating System and service Pack of your PC
Version of McAfee programs installed on your PC
RAM of your PC

If you installed a McAfee suite on your PC it should include virus scan already so no need for you to install virus scan plus that's why i asked if what's the name or version of the McAfee Security Center you installed. Is it Total Protection of Mcafee Security Suite?

If your are receiving an error that virus scan is not installed, there is a possibility that you have a conflicting progam/anti virus on your PC, kindly check the list of incompatible programs on this link:
http://service.mcafee.com/FAQDocument.aspx?id=307274&lc=1033&partner=10005&type=TS

If you don't have any conflicting program, you just need to uninstall/reinstall the McAfee program on your PC by following these steps:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033&partner=10005&type=TS

After doing the said steps and tried reinstalling McAfee on your PC but your still receiving the error, do let us know.
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cj2902
Level 7

RE: Can I install BOTH security center and virusscan plus on same pc??

Hi thanks for the reply,
I am using vista 32bit service pack 1 and 4GB RAM. Not sure which version of mcafee im using. i bought a new dell laptop last month and it came with a 30 day trial of mcafee security center so not sure which version. when the trial was running if i opened up the security center the icons on the home page (Computer and files, Internet and network, e-mail and im, parental controls) all said protected. now i have installed the renewal the computer and files says protected but the others say "attention".
thanks
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RE: Can I install BOTH security center and virusscan plus on same pc??



base on your reply, i beleive you renewed your subscription but you did not remove the trial version of McAfee you have on your PC. The best way to resolve the problem would be uninstalling the McAfee on your computer right now and then reinstalling it. just follow the instructions on this link http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033&partner=10001&type=TS

and sinced you already renew your subscription for the McAfee Security Center(which already includes virus scan) you can just call McAfee Customer Service to cancel your subscription to the McAfee Virus Scan Plus and get a refundSmiley Happy
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vinod_r2
Level 11

RE: Can I install BOTH security center and virusscan plus on same pc??

Lest you get confused..

McAfee security centre suite will have : VS+FW+AP+PC+SA
McAfee Virus scan Plus will have :VS+SAplus


where VS is Virus scan,
FW is frewall
AP is Anti-spam,
PC is Parental controls (a.k.a Privacy services)
SA is Siteadviosor

Other suite like Internet security suite and Total Protection include Databack up, Easy network etc...Smiley Happy

Hope this helpsSmiley Happy
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exbrit
Level 21

RE: Can I install BOTH security center and virusscan plus on same pc??

To clarify the above..

VirusScan Plus will have VS+FW+SA (FW - Firewall, VirusScan isn't sold separately)

No matter what you install you will always have SC (Security Center)

Best contact UK Customer Service regarding what's on your account. Link second from left at the top of this page, select "United Kingdom - English" from the drop-down menu.

You can contact them by Chat, Email or by Phone.
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