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hardpan
Level 7
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Message 1 of 17

CAN'T CONDUCT MANUAL SCAN OR INSTALL VIRTUAL TECHNICIAN

System Info--2002 Computer. New motherboard & processer (ADM 64X2 dual core 5200+) 75GB,  Windows XP/5.1/2600--SP3,  Internet Explorer8.0--Qwest DSL--Yahoo.

Recently "reinstalled" McAfee Total Protection, which now seems to be running & producing security reports & logs, however; it won't run either manual scan & when I try to tie into Virtual Technician its software won't install.

Scan Error Message--An unexpected problem has occurred during your scan. Please click OK to go back to home page and try running the scan again.

Virtual Technician Error Message--The Windows Installer Service could not be accessed. This can occue if Windows is running in Safe Mode, or if the Windows Installer is not correctly installed

Help---Many Thanks

Phil

Message was edited by: hardpan on 2/23/10 11:46:54 AM CST
16 Replies
YOGA*
Level 9
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Message 2 of 17

Re: CAN'T CONDUCT MANUAL SCAN OR INSTALL VIRTUAL SCAN

Hi,

Check the date and time, if it is not correct, correct it and restart the computer.

Open mcafee check the status, it says Am I protected?YES or Am I protected?No or Your Computer is Secure or Your Computer is at risk.

If it has Am I protected message click on about button get back to us with the versions

If it has Your Computer is Secure or Your Computer is at risk message click on navigation and click on about button get back to us with the versions

Note it it says Am I protected?No or Your Computer is at risk get back to us with the error message

We will proceed further with the issue.

hardpan
Level 7
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Message 3 of 17

Re: CAN'T CONDUCT MANUAL SCAN OR INSTALL VIRTUAL SCAN

Hi

1.  Time & date are good (sinchronized)

2.   McAfee Status== Computer is secure (no action is required), next scheduled Scan date is 2/27/10, 4 am.

3.   McAfee "Total Protection" Version==2010 (was 2009). Purchased & installed 2009 version--3/21/09. Removed 2009 version & reinstalled the 2010 Version (per TS100507)--2/06/2010.

4.  McAfee TOTAL PROTECTION VERSIONS LISTED AS FOLLOWS; [ Feature/Version/Build/Last Update].

Security Center/10.0/10.0.569/2-6-10;  Virus Scan/14.0/14.0.306/2-6-10;  Firewall/11.0/11.0.378/2-6-10;  Site Advisor/3.0/3.0.1.164/2-21-10;  Anti Spam/11.0/11.0.261/2-21-10;  Parental Control/12.0/12.0.281/2-21-10;  Backup/2.0/2.0.231/2-6-10;  Quick Scam/10.0/10.0.240/2-6-10

Many Thanks

Phil

Reliable Contributor Peacekeeper
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Message 4 of 17

Re: CAN'T CONDUCT MANUAL SCAN OR INSTALL VIRTUAL SCAN

How much ram? You said 2002 PC so that seems to inply low ram?

Original hard disk? If so worth to run chkdsk c:\ /r from the command prompt. It with ask to reboot and do the scan next reboot.

Message was edited by: Peacekeeper on 23/02/10 10:16:00 PM
hardpan
Level 7
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Message 5 of 17

Re: CAN'T CONDUCT MANUAL SCAN OR INSTALL VIRTUAL SCAN

Hi,  Peacekeeper

RAM = 2 MB

HARD DISK = 74.5 GB,  41 GB free space

Reliable Contributor Peacekeeper
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Message 6 of 17

Re: CAN'T CONDUCT MANUAL SCAN OR INSTALL VIRTUAL SCAN

I assume ypou mean 2Gb ram 2 MB not possible.

Did you try the chkdsk?

hardpan
Level 7
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Message 7 of 17

Re: CAN'T CONDUCT MANUAL SCAN OR INSTALL VIRTUAL SCAN

Hi again,

U R right it is 2 GB

The hard disk is the original!  Did run the disk check as U requested---No Problems Found !!

However, I did discover that;  All Windows Automatic Downloads have FAILED TO INSTALL in my computer since 01/26/2010. I was unsuccessful in my attempts to manually install them.

THANKS,   

Phil

Reliable Contributor Peacekeeper
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Message 8 of 17

Re: CAN'T CONDUCT MANUAL SCAN OR INSTALL VIRTUAL SCAN

See what Yoga has up his sleeve I would be checking for malware myself.

Message was edited by: Peacekeeper on 24/02/10 12:14:12 PM
hardpan
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Message 9 of 17

Re: CAN'T CONDUCT MANUAL SCAN OR INSTALL VIRTUAL SCAN

Hi, YOGA  &  PEACEKEEPER

If possible I need detail directions on how to proceed.

I thought Mcafee would keep me out of this sort of trouble.

THANKS AGAIN

Phil

Reliable Contributor Peacekeeper
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Message 10 of 17

Re: CAN'T CONDUCT MANUAL SCAN OR INSTALL VIRTUAL SCAN

If it is a virus malware remember all scanners are not 100% coverage as new malware is coming out and there is a lag time.

I have asked Yoga to return and continue his assistance

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