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Frustrations
Level 7

Blank installer

I see there are a few other posts that about getting a blank, non-responsive installer after it says "Please wait while we gather information about your Mcafee download"  and I've tried every recommended solution I can find.

Despite normally running firefox I checked I had IE8 and set it to the default browser and performed the reset

I ran the MCPR tool and restarted my computer

I ran the Pre-installer

Still nothing

Any suggestions?

I'm running Windows 7 and bought the software direct from Mcafee

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4 Replies
Dinz
Level 16

Re: Blank installer

Hi there,

Please try the below the steps before reinstallation ;

Please reset your internet explorer settings (refer : http://support.microsoft.com/kb/923737)

Checked for any available windows updates

Run the Mcpreinstall tool from  here and retry your installation.

Let us know how it worked for you .

Regards,

Dinesh K

McAfee Online Community Moderator

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Frustrations
Level 7

Re: Blank installer

Nope still nothing, I've installed every Windows update available, what else can you recommend?

My IE Version is 8.0.7600. I assume this is the most up to date version as there don't seem to be any available updates.

Message was edited by: Frustrations on 24/09/10 05:40:51 CDT
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Frustrations
Level 7

Re: Blank installer

Sorted it. There are files the MCPR tool doesn't remove.which needed to be deleted manually

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Dinz
Level 16

Re: Blank installer

Glad thart you are ok now, do report back if you have any issues


Regards,
Dinesh K
McAfee Online Community Moderator

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