Please help. Purchased McAfee VirusScan Plus Firewall & AntiSpyware on 12/10/08...can't tell what system or version, because....i am locked out of my computer.....if i turn on the pc startup is good until i "click" my log-in, which is "owner" the only log-in this pc has ever had...the problem starts here, the only thing that shows on the monitor is my wallpaper (picture)...no icons, no startup bar @ bottom, no "M" McAfee, nothing at all....been online with McAfee support twice, both times we tried to doenload a startup.exe file, but we always get an error.... no c:/my documents or no c:/desktop found, as if they dont exsist on the computer.....so the last tech. states to restart in "safe mode w/ networking"...i do and this time i see to two logins....mine "owner" and another called "administrator"....i have never had a login titled "admin."....i think someone has locked me out of my cp? Is there anything i can do besides reformating the hard-drive (i hate the way that sounds)? If i reformate i will lose hundreds of kids soccer, baseball, family pics. Please help! Thanks:eek:
regarding administrator account it is by default created when the OS is installed.
please try this:
when you turn on the computer and you press F8, you get to the windows advanced option where you can choose from several options. one of which is safemode with networking. instead of using that option try using "last known good configuration" see if you windows boots up to the last time it ran without a problem...
Hi, thanks for the reply. I have already tried to both options stated above w/ no change, i still have no icons, startup menu, etc. Has anyone ever seen this before, this is the second time this has happened....first time i was able to reboot and pull all info on cp to backup hard drive.