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drekmonger
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Message 1 of 99

Automatic checking for updates at bootup stalls-W7

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Three of my four Lenovo computers have an issue associated with Total Protection’s check for updates at initial bootup.  All four computers run W7 Professional.  Three of the four impacted computers are 32-bit and the other is 64-bit.  The main computer has Build 14.0.4113.  I assume the others have that Build too.  Two of the three impacted computers have McAfee set to notify of the availability of updates and the third is set to install updates automatically.

 

The McAfee icon in the system tray has a gray circle normally associated with check for updates, but holding the cursor over the icon doesn’t provide an explanation of the situation as it usually does.  Clicking on the desktop icon to go to the main McAfee screen shows updates in progress. Entering the McAfee Updates section shows that updates are running.  Clicking to go to the detail screen always shows that checking for updates has not started.  However, once you arrive there the checking for updates, downloading and installing updates progresses normally.  The application seems to run normally otherwise on all the computers.  This has been occurring for about two weeks now.

 

What’s the deal?

Drek

1 Solution

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Re: Automatic checking for updates at bootup stalls-W7

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Ex-Brit,

The McAfee SecurityCenter Build 14.0.5084 has been installing on my various machines since Saturday and, as advertised, the update stall at bootup is fixed.

Thanks.

Drek

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98 Replies

Re: Automatic checking for updates at bootup stalls-W7

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This is a known issue and we are hoping for a patch soon.   I also am experiencing this in Windows 7.

Re: Automatic checking for updates at bootup stalls-W7

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Also in win 8.1 and the beta version of Mcafee. As Peter says they are fixing it.

Re: Automatic checking for updates at bootup stalls-W7

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Hello,

have you any idea how long it will take?

Will  this patch change the version number of Security Center? (now 14.0.4113)

Thank you,

Jérôme

Re: Automatic checking for updates at bootup stalls-W7

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I really have no idea I will ask in next Monday's call how this is going. Re version if we are told a build I will pass it on.

Korgman
Level 10
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Message 6 of 99

Re: Automatic checking for updates at bootup stalls-W7

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This sounds similar to what I'm experiencing as well. The update icon will just spin for hours. I do a hover over and it says 100% complete but the UI says updating.

Today the hover over showed nothing and I could not open the UI by right click or through the start menu. Just never comes up. I went to services and many of the MC services status were blank showing neither started or stopped. A reboot took care of it.

I just did an mcpr and install of v4113 on 7/30 and have been having this since. I hope they get this dialed in soon so I don't have to worry about my protection.

K

Re: Automatic checking for updates at bootup stalls-W7

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Korgman wrote:



This sounds similar to what I'm experiencing as well. The update icon will just spin for hours. I do a hover over and it says 100% complete but the UI says updating.



Today the hover over showed nothing and I could not open the UI by right click or through the start menu. Just never comes up. I went to services and many of the MC services status were blank showing neither started or stopped. A reboot took care of it.



I just did an mcpr and install of v4113 on 7/30 and have been having this since. I hope they get this dialed in soon so I don't have to worry about my protection.



K


This is a known issue and there's supposed to be a fix arriving soon.

Re: Automatic checking for updates at bootup stalls-W7

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No news...

Good or bad news???

And always the same problem..

Regards,

Jérôme

Re: Automatic checking for updates at bootup stalls-W7

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We were told fix will be tested in beta program group within a week and if QA'd ok will then move to general release soon after..

Re: Automatic checking for updates at bootup stalls-W7

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Hello,

this morning an update to Security Center 14.0.4119... (4113 before)

Is this the patch for our problem?

I hope so!

Thank you

Jérôme

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