cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Auto-Update Does Not Automatically Update

I recently received the the new Security Center version (10.5.195) and noticed that the automatic update was not working.  After I start my computer, the stated time for "next update" keeps increasing incrementally and the update never occurs.  I end up having to update manually.  On a similar note, I read in another discussion that the scan function will not start automatically as scheduled.  Since I just received the 10.5 update my next scheduled scan has not arrived and I don't know if I will exoerience the same issue.  My question is, will both of these problems be addressed in the near future.  It would be one thing if Mcafee was a free security program, but we are all paying customers and expect the product to work properly.  Thanks.

2 Replies
Highlighted
Level 16
Report Inappropriate Content
Message 2 of 3

Re: Auto-Update Does Not Automatically Update

Hello stmiller,

McAfee automatic updates fail to complete due to many reasons such as ;

Conflict with a third party security spoftware
Dropping internet connection
Malware infections and many

Could you please confirm the following questions so that we could diagnose your issue and get it resolved at the earliest

How is your computer  connected to internet ?
Do we have any other security software installed in the computer ?

Also,

  1. From the Taskbar, click Start, and Run.
  2. In the Run field, type notepad %WINDIR%\system32\drivers\etc\hosts then click OK.

    Note: This will open the 'hosts' file in Notepad.
  3. Remove all lines referencing McAfee websites, or Network Associates International (NAI) websites.
  4. Examples of such lines are:

    • 69.299.33.21 bin.mcafee.com
    • 120.30.243.19 nai.com

      Note: You can ignore all lines that start with the # symbol.

  1. Click File.
  2. Click Save.
  3. Close Notepad and try to update your McAfee product again.

Kindly revert back with the above information , we are awaiting your response

Regards,
Dinesh K
McAfee Online Community Moderator

Level 7
Report Inappropriate Content
Message 3 of 3

Re: Auto-Update Does Not Automatically Update

Under the "UPDATES" tab 'next update' should be changed to read 'next update check', the way it reads now is misleading.  McAfee only (actually) updates about once a day to a day and a half.  At least on my computer.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community