I have AntiVirus (not Plus) installed. It has been stuck on 'installing updates' for several days now. Any selections I make in the McAfee window are ignored. I have installed the Virtual Technician, but that does not help at all. I have tried to uninstall McAfee, but get a message that I have to wait until the current program uninstalls or is changed. I have mailed Tech Support, but have had no reply. I am getting rather desperate now, so any assitance would be appreciated. Thanks
When you open the SecurityCenter what description does it give for the products please?
I want to make sure before I suggest anything.
If possible post a screen capture of the window and load it into a post using the camera symbol.
Try uninstalling from Control Panel and if it says it can't because processes are running and offers no override option, open Task Manager (Ctrl - Alt - Delete prsssed together or right-click the bottom desktop taskbar and select) and stop all McAfee Applkicstions, if none then try Processes and then retry.
if this is Vista and upwards, make sure you click view processes for all users before doing that in Task Manager.
Then run the MCPR cleanup tool and reboot.
Go to your online account and reinstall from there.
Meanwhile make sure that your computer clock is accurate and that all updates are installed, especiaslly Internet Explorer, even if you don't use it, McAfee does.
I see you are using Windows 8. I trust that you are logged in as a user with Admin privileges. Try disabling SiteAdviusor in your browser(s) if applicable and try turning off Antivirus Real-Time Scanning in SecurityCenter and Firewall too and tell it to stay turned off when it asks. You may have to reboot and start again.
Once you've turned off those two there should only be background processes left to turn off in Task Manager.
Well you have two choices then, either simply run the MCPR cleanup tool and that will forcibly remove it. The only risk b y going straight to that is that your online account will still show 1 license being used. If that doesn't matter then go ahead and try that.
or, contact Technical Support directly via the link under Useful Links at the top of this page, it's free by phone or online chat.
I have already tried that route. Downloaded the Virtual Technician, which just ran continuously, the same as the updating thing. I sent a mail to a technical support and never received a reply.
I only have this one licence. It looks like I will have to run the MCPR cleanup tool and then install some other Anti Virus.
Thanks for your assistance