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Anti Virus Plus installation trouble with windows 7 starter

Hi there..              

             I've been using Macfee AntiVirus Plus for the last one year withot troubles. Suddenly updating stopped and prompted to reinstall the software to trobleshoot. So after renewing my subscription for one more year I've uninstalledthe software and run MCPR also. Then downoaded antivirus plus again from my account, when I run the set up for installation, it starts searching for any threats and after a while saying 'searching the web to download files to clean the threats in your pc', then after a few minutes everything stops and diaplays the message 'THREAT CLEANING PROBLEM" and thus I'm unable to install my AntiVirus Plus.

I would be grateful if anyone could assist me. (I can't do the installation in safe mode also as I use a wireless USB modem for the Internet!!) [I do not have any other anti virus files in my system too.]

4 Replies

Re: Anti Virus Plus installation trouble with windows 7 starter

Hi Riffin,

Please follow the steps outlined here that would help us to identifying if there are any threats on the PC that causes the installation error.

Required Reading - Home User Assistance Malware Troubleshooting

Regards,

Re: Anti Virus Plus installation trouble with windows 7 starter

Hi,

Many thanks indeed Mr.Jai Prakash for the quick response. I've installed another anti virus tool as an interim rescue, the steps you've narrated seem to be bit long, let me try that and come back to you soon.

Best regards.

Re: Anti Virus Plus installation trouble with windows 7 starter

I am also getting that error. But not able to access the link you have given. Please guide me

Re: Anti Virus Plus installation trouble with windows 7 starter

@ananthaganesh

Please let us know the operating system version on your computer and help us with screenshot of error message.

Cheers

Ragoth Karnan

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