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rj44
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Message 1 of 8

Anti Virus Plus Security Centre won't open or update in Windows 8

Hi,

The Security Centre icon doesn't open in Windows 8. The tray icon has also disappeared, and there hasn't been any new updates for a while. At the same time, no other apps are able to update either - i.e: Windows update, Vaio, Java, etc. Java was automatically updating, and I've just had to install the latest version manually. But, the problem still persists. I've uninstalled and reinstalled McAfee, and while that fixed the problem for a short while, it then reverted back to not opening.

I've run Virtual Tech, and the results are:

Virus Scan 16.1.144 - Problem: Language is not supported.

Security Centre 12.1.253 - Problem: Missing/Corrupt COM components.

McVT.jpg

Any help will be greatly appreciated.

Message was edited by: rj44 on 26/01/13 06:23:03 CST
7 Replies
Reliable Contributor exbrit
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Message 2 of 8

Re: Anti Virus Plus Security Centre won't open or update in Windows 8

Sounds like it's corrupted.

Uninstall McAfee via Control Panel > Programs

Run the MCPR cleanup tool listed under "Useful Links" at the top of this page

Reboot

Reinstall your software from you online account.

rj44
Level 7
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Message 3 of 8

Re: Anti Virus Plus Security Centre won't open or update in Windows 8

Thanks for the reply.

I'm having problems with the MCPR cleanup too, which is telling me I have Family Protection, but I don't have any icon to click in order to get the uninstall code! I assume there must be a file somewhere that was probably pre-installed when I bought the laptop  2 months ago.

Reliable Contributor exbrit
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Message 4 of 8

Re: Anti Virus Plus Security Centre won't open or update in Windows 8

Isn't it listed in Control Panel > Programs?

How to Uninstall Family Protection

You try rebooting and then run MCPR again.

rj44
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Message 5 of 8

Re: Anti Virus Plus Security Centre won't open or update in Windows 8

It was, and I did. But once the reboot was done, MCPR still insists I have Family Protection.

Reliable Contributor exbrit
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Message 6 of 8

Re: Anti Virus Plus Security Centre won't open or update in Windows 8

Then I am stumped for an answer.  Best contact Technical Support.  It's free by phone or online chat and linked under Useful Links at the top of this page. 

For your area I think the online chat is open 24/7 but the phone option is only 0900-1700 Mon - Fri.

rj44
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Message 7 of 8

Re: Anti Virus Plus Security Centre won't open or update in Windows 8

I will do that, and reprot back with anything useful.

Thanks for your help.

Reliable Contributor exbrit
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Message 8 of 8

Re: Anti Virus Plus Security Centre won't open or update in Windows 8

Good luck 😉

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