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tailz2002
Level 7

Another "Not Fully Protected" issue

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Like so many others, I too am having problems with McAfee informing several times per day, that I "am not fully protected". Pressing the fix button sorts it out and all is ok again, for an hour or 2 then up it pops again.

I am using Windows 7, ALL drivers and security updates are up to date, according to Windows updates and I have checked through the incompatible list have have none of the products listed. The only other program I use is Malwarebytes which is also current and up to date.

The last time this happened, which was only a few minutes ago, I tried to use MVT to resolve the issue but it could not manage it, so I saved both available logs, which are attached.

I can't think of any other info you would need to assist with the diagnosis of the problem, that is not contained within these logs but if there is, please let me know, I have been putting up with this for weeks and unless I get a resolution I will not be renewing, after using McAfee for at least the last 8 years, I would rather not have to find an alternative but the product is faulty!

Oh..and yes, I have uninstalled and used the McAfee removal tool AND I was having this exact same problem when I was running Windows XP until a few weeks ago when I changed to Win 7.

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1 Solution

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Dinz
Level 16

Re: Another "Not Fully Protected" issue

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Hi Tony,
Glad that you are OK so far, report back if you have any issues.

Regards,
Dinesh K

Mcafee Online Community Moderator

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13 Replies
Dinz
Level 16

Re: Another "Not Fully Protected" issue

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Hi,
Check whether the computer's date & time are correct .
Try removing the alternative security program and work with mcafee alone to check the status and post me with the exact error message you find underneath the fix button.


Thanks,
Dinesh K
McAfee Online Community Moderator

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armando98
Level 7

Re: Another "Not Fully Protected" issue

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I am also having this problem my AV just randomly disables I only have mcafee installed

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Dinz
Level 16

Re: Another "Not Fully Protected" issue

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Hi,
Try to capture the exact error message underneath the fix button ,
check the computer's date & time

Try running Mcafee Virtual technician from http://mvt.mcafee.com and post me the session id so that I could review the problems.

Regards,
Dinesh K
McAfee Online Community Moderator

on 11/20/09 7:51 AM
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dschwanh
Level 7

Same issue

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Windows 7 64 bit

Constant updating and failures.  Virtual Technician just tried to re-install and the install then failed also.

That was last night 3 times.  This morning it or something turned windows black.  I restored a week back and now McAfee wants to restart computer again and I'm leary of doing it.

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Dinz
Level 16

Re: Same issue

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Hi dschwanh,

McAfee recommends uninstalling McAfee Security products before proceeding with Microsoft System Restore, then reinstalling your McAfee product afterward.

Uninstall McAfee products before running a System Restore

  1. Download the McAfee Consumer Product Removal tool here:
    hhttp://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
  2. When the removal tool completes, restart your computer.
  3. Reinstall McAfee Security products by logging into My Account on http://www.mcafee.com.
  4. Restart your computer.

Let me know if you have any issues on the same.

Regards,
Dinesh K
Mcafee Online Community Moderator

on 11/30/09 12:38 PM
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Dinz
Level 16

Re: Another "Not Fully Protected" issue

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Hi armando98,

Can you confirm the following,
What is the operating system you use in the computer ?
Do you have any other antivirus software installed in the computer ?
Have you run the mcafee virtual technician ?

Thanks,
Dinesh K
McAfee Online Community Moderator

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tailz2002
Level 7

Re: Another "Not Fully Protected" issue

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Hi Dinz,

Sorry for the delay, I was waiting until I could spend some time to carry out your suggestions.

I did as you said but this made no difference, still getting the error message pop up a couple of times per day at the moment, better than before which was sometimes up to a dozen times per day.

Anyway, the last time the error popped up i ran MVT and got the following Log number 22035205 but only 1 of the 2 reported errors was fixed, so from here I reran the test again but it still showed only 1 of the 2 errors fixed and game me another Log number, 22035214. On checking there did not appear to have been any fix carried out, so i clicked on the fix button on the main McAfee window and that sorted it, until the next time.

I took a screen shot of the screen so you can see what required fixing.

Cheers

Tony

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BigJ
Level 10

Re: Another "Not Fully Protected" issue

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Tony I kept getting the exact same fixit problems as your screenshot shows yesterday after receiving the 5808 dat file. Really wish McAfee would fix this problem!! I after 5 times yesterday of clicking fix it and running McAfee Virtual Technician each time which said no problems found finally restarted my computer and everything seems to be working ok now. Why do we constantly have to worry if away from computer that it can constantly get unprotected? I am running windows xp home edition service pack 3. This really is a serious problem that McAfee should get corrected!

Jerry

PS I am using McAfee Total Protection online version and am getting really worried about most programs getting disabled lately.

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Dinz
Level 16

Re: Another "Not Fully Protected" issue

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Hi,
Thats ok,

In my previous post I mentioned to uninstall any other security software from control panel & its files & folders from CSmiley Tonguerogram files and common files if you are using as they will have a conflict and then proceed with the following ;

1. Click start - run - then type services.msc , you will be in the services local window ; from here check whether the start-up type of all mcafee services says 'automatic' if not - double click on the particular service and change it to automatic.
2. Click recovery tab (at the top) & change all the failures into restart the service.
3. Click apply and then OK
4. Restart the computer after you close all the programs
5. Then click update in security center.

Thanks,
Dinesh K
Mcafee Online Community Moderator

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