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deathstalker
Level 10

Annoying Mcafee Icon keeps reappearing again after latest patch!

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Ok, I've read about this problem from an old thread. I've also applied the fix, but it seems the fix doesn't work this time. The annoying Mcafee desktop icon keeps reappearing after reboot or after an update. Happens since about a day ago after Mcafee underwent an update.

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exbrit
Level 21

Re: Annoying Mcafee Icon keeps reappearing again after latest patch!

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The fix for this issue is rolling out as we speak but may take several days / weeks to be applied to every customer. It was a bug that we've worked hard to fix, not a conspiracy to market to, annoy, or lose our valued customers. This thread is being locked due to spam complaints.

For up to date information, see Issue Update: McAfee desktop icon cannot be permanantly deleted.

The release as shown in the link below will take a few days to reach all servers in each case.

This is per the Forum Administrator.

Message was edited by: Ex_Brit on 11/01/12 9:18:03 EST AM
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exbrit
Level 21

Re: Annoying Mcafee Icon keeps reappearing again after latest patch!

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This was a bug ages ago that was fixed, then broken again in a recent update, sorry about that.

If it isn't fixed within a few days you may wish to contact Technical Support via phone or online chat, it's free, see the link under Useful Links at the top of this page.

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deathstalker
Level 10

Re: Annoying Mcafee Icon keeps reappearing again after latest patch!

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Thanks for trying to help. I've emailed tech support. Hopefully a fix is on its way. I really hope they get our message and do not include the annoying code again. It almost seems like a spyware or nagware, replicating shortcuts over and over again. It's a very minor thing, but it bugs me whenever I view my desktop. I wonder anyone having this issue too? I've retried the fix listed in another thread to no avail. I'm not comfortable to mess with the regedit so I never tried that.

exbrit
Level 21

Re: Annoying Mcafee Icon keeps reappearing again after latest patch!

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They are working on it.  It even happened in our beta product so it was a DAT that must have been ill-written perhaps.

deathstalker
Level 10

Re: Annoying Mcafee Icon keeps reappearing again after latest patch!

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After several days and several patches, still no luck. The zombie icon is still there, respawning every now and then. VERY VERY frustrated now. This recurring icon almost makes some spywares and popups look good. Hope Mcafee comes up with a fix this coming Monday. Spamming icon BE GONE!

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exbrit
Level 21

Re: Annoying Mcafee Icon keeps reappearing again after latest patch!

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Strange that it is happening to some people and not to others - I only saw the 'icon wouldn't stay put when moved' problem and then I deleted it anyway and it never came back.  I have a feeling the two are connected.   I have it on the agenda for tomorrow's call with McAfee.

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indinfer
Level 7

Re: Annoying Mcafee Icon keeps reappearing again after latest patch!

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I also have the same problem. I delete the icon. It reappears after rebooting and after an update. I move the icon. It moves back after rebooting and after an update.

When I want the McAfee dialog window, I right-click the little icon that is in the taskbar. So, I don't really need to clutter my desktop with yet another icon. But if McAfee requires me to have a McAfee desktop icon, it would be nice if I could at least choose where on my desktop the icon stays. But the icon does not stay put, either.

I admit that being able to easily and conveniently bring up the McAfee dialog is nice. I turn off McAfee Real-Time scanning when I do CPU intensive actions such as opening an Excel spreadsheet, switching between QuickBooks files, and making a PDF file. I turn it off because the Windows Task Manager shows it is hogging the CPU taking 50% to 99% of the CPU resources. And the Excel spreadsheet opens so slowly, and the whole computer although having a duo core 3 GHz CPU runs so slowly when the Real-Time scanning is on. So, I turn it off when I am doing safe things. I make sure the Real-Time scanning is on when I do a Google search and click on the resulting links because McAfee Real-Time scanning keeps me safe from unfamiliar web-sites (and from some familiar web-sites, as well). Being safe is worth the wait. 

In any case, you are not the only one with the Icon problems. I see the problems, too. The nature of software is that seemingly simple bugs can take a long time to fix. And I would rather wait a little longer for a real fix, than to get a quick icon fix that breaks a bunch of other things. So, I hope McAfee will spend whatever time is needed to assure a real fix that does not cause some other problems.

I am pleased to read that the Icon problem is being worked on.

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indinfer
Level 7

Re: Annoying Mcafee Icon keeps reappearing again after latest patch!

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I noticed in the past few days that Windows Task Manager shows McAfee has not been hogging the CPU resource. Now, McAfee generally uses much less than WmiPrvSE.exe. And WmiPrvSE.exe uses less than 12%. WmiPrvSE.exe is Windows® Management Instrumentation and is a component of Microsoft Windows. WmiPrvSE.exe is not a McAfee product. It just happens to be the program or service that is using the most CPU resource when application programs (Excel, Chrome, Internet Explorer, etc) are not doing anything.

Having my computer slow way down bothered me more than the Icon. So, I appreciate the McAfee team's prioritization.

My not being able to control whether the Icon appears on the desktop still bothers me. And if I want the Icon handy on the desktop, my not being able to control where on the desktop also bothers me.

I figure that the McAfee team will solve the problem and test their solution to make sure the solution does not cause any problems. Who knows, they are probably already testing one or more solutions.

In any case, I wanted to say that I have not had to turn off the McAfee Real Time Scanning protection for several days because McAfee has not been hogging the CPU resource at all. McAfee seems to be doing a very good job throttling itself. And I am pleased to have McAfee's protection.

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exbrit
Level 21

Re: Annoying Mcafee Icon keeps reappearing again after latest patch!

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mitchstewart - the fix is being tested and retested as we speak and should be released in just a few days.

indinfer:  yes the CPU/Memory usage issue was supposed to have been solved some time back.  Some people may still experience it however if they get their software from a 3rd party source such as their ISP or Dell for instance, because those 3rd parties do their own testing and may or may not pass on any fixes that come down the pipeline.   That's unfortunate for some I realise but that's the way it is.

I don't know how this small thread got broken off the main one, otherwise you would have been updated with the news the patch is being tested.

Message was edited by: Ex_Brit on 01/01/12 10:16:52 EST AM
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rsdofny
Level 7

Re: Annoying Mcafee Icon keeps reappearing again after latest patch!

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This is great...like many others, I am annoyed to the point that I am writing on this forum and calling into your hotline.  I really like a clean desktop.  A McAfee icon is in my taskbar when my computer starts up, it is not I need another icon for quick access.

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