cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Am I protected? No

I recently installed McAfee Internet Security 2009. The tray icon is indicating a problem, on Security Center home there is a warning that inbound email scanning is disabled, and spyware and potentially unwanted program scanning is disabled.

When I click the "Fix" button, after a few moments a message appears "One or more problems cannot be fixed because of an error"

I have run virtual technician; no problems found.

I am running on Windows XP, there are no other anti-virus or anti-spyware programs installed on my PC.

Thank you for any suggestions-
2 Replies
Highlighted

HI..

 

I have run virtual technician; no problems found.




Can you please post the mcafee virtual technician session ID you got when you ran it..? Thanks..
Highlighted

RE: HI..

Thanks for the reply-

I saw another post of a similar problem and was able to resolve. I
1) uninstalled Security Suite
2) downloaded and ran Malwarebytes. it did identify and delete several malware items
3) reinstalled Security Suite

All now works fine. Looks like others are encountering this problem, which I assume is due to the presence of trojans or malware-the above should seem to address.

Thanks again
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community