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mrmet
Level 7

All-Access update stuck at 75%


Almost every time my All-Access tries to update (auto or manual), the progress quickly goes up to 75% and then stops (with the progress circle just spinning).  The issue is with the first step: "Checking for Updates"... and as evidenced by my post, I do have Internet access.  Any help would be appreciated.  Thanks.

Mr. Met

* I am running this software on a fully updated Vista PC with IE9 (also completely updated)

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12 Replies
exbrit
Level 21

Re: All-Access update stuck at 75%

I suppose it's possible that the update servers were either out of service or very busy - did the update eventually finish?

Run the Virtual Technician to see if it finds and fixes any problems.

http://mvt.mcafee.com/

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mrmet
Level 7

Re: All-Access update stuck at 75%

Actually, it has been doing this for weeks... and I ran the MVT, the only issue it found was "a pending update", so it launched an update, which is currently at 75% and holding.

When I try and cancel the current update... nothing happens.  The update window just remains at 75% with the progress wheel spinning.

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exbrit
Level 21

Re: All-Access update stuck at 75%

That's odd.    All I can suggest is contact Technical Support by phone - it's free of charge (or use the online chat, also free).

See the link below.

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers

Consumer Technical Support (alter Country @ top right as needed)

Consumer Customer Service (Accounts, Billing, Registration, etc.)
Anti-Spyware/Malware/Hijacker Tools


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mrmet
Level 7

Re: All-Access update stuck at 75%

Ok, thanks Ex_Brit... will try.

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exbrit
Level 21

Re: All-Access update stuck at 75%

OK good luck ;-)

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puck
Level 7

Re: All-Access update stuck at 75%

Hi mrmet,

              I have, and have had the same problem with the automatic update check sticking at 75%, sometimes 60% sometimes 0%. The MVT usually just proceeds to update the DAT or not but I have to restart to end or stop the stuck check that is running. Just wondered if and how you eventually resolved the problem ? I think I may have to do a reinstall to fix this permanently.

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exbrit
Level 21

Re: All-Access update stuck at 75%

This is a really old thread but I know updates can seemingly stick for whatever reason.

If it stays that way for more than a few minutes I would try to reboot and then try updating again.

Failing that run the MVT, or try uninstalling, running cleanup and reinstalling as per: How to uninstall or re-install supported McAfee products using the Consumer Products Removal tool  and failing that go to Technical Support, free by phone or online chat and linked below: 

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers

Consumer Technical Support (alter Country @ top right as needed)

Consumer Customer Service (Accounts, Billing, Registration, etc.)
Anti-Spyware/Malware/Hijacker Tools


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puck
Level 7

Re: All-Access update stuck at 75%

Hi Ex_Brit,

                Thanks for the prompt reply. Thought I would try the thread, rather than post same query, as was having exactly the same problem and it seemed to be still open. I will follow your advice , I think I may need to uninstall and re-install. My McAfee suite comes courtesy of my ISP but I usually get a quicker response in these forums than if I contact my ISP.

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exbrit
Level 21

Re: All-Access update stuck at 75%

OK, I know what you mean regarding ISP's ;-)

Good luck.

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