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Belbe
Level 7

Activation can't continue

Hi,

every time I turn on my laptop McAfee asks me to verify my subscription a couple times. I bought my Internet Security 2009 a couple months ago, and recently installed it on my new laptop but every time I click to verify it gives me this message:

" Activation can't continue.

We're sorry, but we're having trouble activating McAfee products. You can begin using your product now, but won't receive automatic product updates.

Don't worry, we'll ask to continue activating your McAfee products once the problem is fixed. For more help with this problem, please contact McAfee Support."

This has been happening for almost a month now. I emailed support but have yet to receive a reply. I hope someone here can help.

-Thanks
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8 Replies
Anton
Level 7

RE: Activation can't continue

I have the very same problem sad
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Belbe
Level 7

Re: RE: Activation can't continue

Yeah if the problem can be fixed, I hope we get some subscription back....I'm really sad that I spent so much money on something that isn't working for me...I think I will try reinstalling it. I will tell you if it fixes it.

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megsie_26
Level 7

Re: Activation can't continue

same. please help. my internet has gone really slow and wont work now

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Belbe
Level 7

Re: Activation can't continue

I still haven't been contacted about this issue despite my emails and reinstallation did not work! Don't think I can even get a refund because it worked for the other 2 computers but not my new one. I'm not rich enough to buy new anti-viruses whenever, and I don't like knowing I spent money to end up only using up like 3 months protection. Also I feel ignored by McAfee, I don't think I will use their product ever again nor recommend it.

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rahulsingh
Level 9

Re: Activation can't continue

This problem usually occurs when the installation of the mcafee software is not done correctly.

I would suggest uninstalling the mcafee software and reinstalling the mcafee software.

Follow the instructions in the following Document to uninstall the mcafee software from your computer:

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

Ensure you do step number 1 and 2 on this document and then on step number 3 just install mcafee from the CD.

Everything should then activate normally.

If you continue to have problems just post them here.

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vega
Level 7

Re: Activation can't continue

no sense in going to chat, or an escalation, there appears to be no fix for this problem, and every tech at every level will have you uninstall and reinstall forever, to no avail.

the definition of insanity, performing the same process over and over expecting different results. Time for McAfee techs to be issued manuals with more than one sentence in them.

on 12/24/09 11:02:30 AM GMT-05:00
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rahulsingh
Level 9

Re: Activation can't continue

Unfortunately if the installer gives a corrupt installation or does not install all the files required for activation you really cant do much....

Re-Installation is the only resolution that will provide an assured result if the installation does not encounter any problems....

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Re: Activation can't continue

Hi,

You just need to remove every McAfee products from your laptop.

Then, you create an account on the McAfee website and register your products from there.

After that, you dowload the software directly from website.

Everything works just fine after that.

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